Access Coordinator III - Extra Help (UAMS Health Benton/Bryant)

University of Arkansas•Benton, AR

1d•Onsite

About The Position

This temporary, extra-help position works at the UAMS Health Benton/Bryant location and is not benefits eligible. The Access Coordinator III serves as a patient resource for scheduling and billing questions and supports comprehensive patient data collection, accurate and timely billing, payment collection, scheduling coordination, and resolution of scheduling conflicts. The role must be able to perform all duties of the Access Coordinator I and II levels and may perform other duties in support of patient care activities. The position requires basic computer and data-entry proficiency, general knowledge of office machines, basic medical terminology, and strong communication, telephone etiquette, and customer service skills. The role involves close visual work, including computer use, data preparation and analysis, transcription, reading, and visual inspection. The work environment is indoors, with protection from weather but not necessarily from temperature changes.

Requirements

High school diploma or GED.
Ability to perform all duties of the Access Coordinator I and II levels.
Basic proficiency with computers and data entry; MS Office preferred.
Three years of experience in registration, billing, or scheduling in a health-care environment.
Knowledge of basic medical terminology.
General knowledge of office machines, including printers and scanners.
Good communication skills.
Telephone etiquette skills.
Excellent customer service skills.

Nice To Haves

Certified Health-care Access Associate (CHAA) certification.
Experience with external radiology testing.
Knowledge of CPT codes and/or medical terminology.

Responsibilities

Schedule, reschedule, coordinate, and cancel appointments.
Create new patient charts.
Access EMR referrals and orders as appropriate.
Conduct insurance verification and explain benefits by running patient eligibility checks.
Request outside records.
Perform pre-registration as needed.
Work assigned scheduling, registration, and billing work queues.
Enter and update accurate patient information.
Attend staff meetings and participate in orientation and/or training of new staff.
Communicate accurate and complete information.
Maintain strict confidentiality.
Demonstrate positive working relationships.
Address conflicts professionally, using listening and negotiation skills to resolve disagreements.
Demonstrate effective service recovery skills.
Perform other duties as assigned.