Access Coordinator III - Extra Help (UAMS Health Benton/Bryant)

University of Arkansas System • Benton, AR

2d • Onsite

About The Position

This temporary, extra-help position is not benefits eligible and is based at the UAMS Health Benton/Bryant location. The Access Coordinator III serves as a patient resource for scheduling and billing questions and supports comprehensive patient data collection, accurate and timely billing, collection of payments for services, appointment coordination, and resolution of scheduling conflicts. The role must be able to perform all duties of Access Coordinator I and II and may perform other duties to support patient care activities.

The position requires a high school diploma or GED and three years of experience in registration, billing, or scheduling in a health-care environment. Candidates must be able to perform the duties of Access Coordinator I and II and have basic computer and data-entry proficiency; MS Office proficiency is preferred. Basic medical terminology, office-machine knowledge, communication, telephone etiquette, and customer-service skills are required.

The work involves frequent computer and keyboard use, sitting, speaking, and hearing, as well as standing and walking. It is classified as light work, with occasional exertion of up to 20 pounds. The employee works indoors and needs close visual acuity for computer use, reading, and handling data.

Requirements

• High school diploma or GED.
• Ability to perform all duties of Access Coordinator I and II.
• Basic proficiency with computers and data entry.
• Three years of experience in registration, billing, or scheduling in a health-care environment.
• Basic medical terminology knowledge.
• General knowledge of office machines, including printers and scanners.
• Good communication skills.
• Telephone etiquette skills.
• Excellent customer-service skills.

Nice To Haves

• MS Office proficiency.
• Certified Health-care Access Associate (CHAA) certification.
• Experience with external radiology testing.
• Knowledge of CPT codes and/or medical terminology.

Responsibilities

• Schedules, reschedules, coordinates, and cancels appointments.
• Creates new patient charts.
• Accesses EMR referrals and orders as appropriate.
• Verifies insurance and explains benefits by checking patient eligibility.
• Requests outside records.
• Conducts pre-registration as needed.
• Works assigned scheduling, registration, and billing queues.
• Enters and updates accurate patient information.
• Attends staff meetings and participates in orienting and training new staff.
• Communicates accurate and complete information.
• Maintains strict confidentiality.
• Demonstrates positive working relationships.
• Handles conflicts professionally, using listening and negotiation skills to resolve disagreements.
• Demonstrates effective service recovery skills.
• Performs other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family (benefits-eligible positions only).
• Holiday, vacation, and sick leave (benefits-eligible positions only).
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED