Clinical Services Manager (UAMS Health Benton/Bryant)
About The Position
The Clinical Services Manager (CSM) oversees the daily operations of the UAMS Health Benton/Bryant clinic, ensuring that essential functions run smoothly. Areas of responsibility include staffing, staff development, budgeting, patient satisfaction, professional growth, and quality outcomes. The manager collaborates with the Medical Director, providers, and organizational leadership to support quality patient care and exceptional customer service while complying with UAMS, insurance company, government agency, and internal requirements and strategies. The CSM implements the organization’s vision, mission, philosophy, core values, evidence-based practices, standards, and nursing support services within their areas of responsibility. The role practices in accordance with UAMS and American Nurses Association scopes and standards of practice and the Nursing Social Policy Statement.
Requirements
- Bachelor of Science in Nursing (BSN).
- Five or more years of clinical experience in nursing.
- At least three years of experience in a leadership capacity.
- Current Registered Nurse license in the State of Arkansas.
- Current BLS certification, or successfully obtain certification within the first 30 days of employment.
Nice To Haves
- Master of Science in Nursing (MSN).
- Ambulatory clinic experience.
- National Nursing Certification.
Responsibilities
- Recruit, hire, and onboard qualified nursing staff, including interviewing candidates, evaluating them, and ensuring appropriate training and orientation.
- Coordinate and monitor nursing staff workloads to ensure adequate coverage and efficient operations.
- Stay current on healthcare industry trends, best practices, and advancements to contribute to nursing department development.
- Identify opportunities to improve care quality and implement strategies, which may include training, new protocols or technologies, and interdisciplinary collaboration.
- Develop and manage the nursing department budget.
- Work with leadership to identify cost-saving opportunities while maintaining adequate staffing and high-quality patient care.
- Monitor patient satisfaction and address concerns or issues promptly.
- Engage with patients, families, and healthcare providers to gather feedback and improve the patient experience.
- Foster continuous learning and professional development; mentor staff, conduct performance evaluations, and support career advancement.
- Promote teamwork, collaboration, and open communication among nursing staff.
- Monitor nursing department quality; work with the Medical Director, Residency Director, and other leadership to establish quality metrics, measure performance, and identify improvement areas.
- Ensure nursing practices comply with UAMS, regulatory, and internal standards and support exceptional patient outcomes.
- Serve as a liaison between the nursing department and other organizational departments and stakeholders, including physicians and leadership.
- Facilitate communication and coordination so nursing department activities align with organizational goals and objectives.
- Ensure compliance with requirements set by UAMS, insurance companies, government agencies, and internal goals and strategies.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plans for qualifying staff and family.
- Holiday, vacation, and sick leave.
- Education discount for staff and dependents for undergraduate study.
- Retirement contribution matched by UAMS up to 10%.
- Basic life insurance up to $50,000.
- Career training and educational opportunities.
- Merchant discounts.
- Concierge prescription delivery on the main campus when using the UAMS pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
