Clinical Services Manager (UAMS Health Benton/Bryant)
About The Position
The Clinical Services Manager (CSM) oversees daily operations at the UAMS Health Benton/Bryant clinic, including staffing, staff development, budgeting, patient satisfaction, professional growth, and quality outcomes. The CSM collaborates with the Medical Director, providers, and organizational leadership to deliver quality patient care and exceptional customer service while meeting UAMS, insurance, government, regulatory, and internal requirements. The role implements the organization’s vision, mission, philosophy, core values, evidence-based practices, standards, and nursing support services, in accordance with UAMS and American Nurses Association scope and standards of practice and the Nursing Social Policy Statement. The position is a regular, day-shift clinical staff role. Salary is commensurate with education and experience. Benefits are available for eligible positions.
Requirements
- Bachelor of Science in Nursing (BSN) degree.
- Five or more years of clinical nursing experience.
- At least three years of experience in a leadership capacity.
- Current Registered Nurse license in the State of Arkansas.
- Current BLS certification, or successful completion within the first 30 days of employment.
Nice To Haves
- Master of Science in Nursing (MSN) degree.
- Ambulatory clinic experience.
- National nursing certification.
Responsibilities
- Recruit, hire, interview, evaluate, onboard, train, and orient qualified nursing staff.
- Coordinate and monitor nursing staff workload to ensure adequate coverage and efficient operations.
- Stay current on industry trends, best practices, and healthcare advancements; identify improvement opportunities and implement strategies to enhance care quality.
- Develop and manage the nursing department budget, working with leadership to identify cost-saving opportunities while maintaining staffing and quality patient care.
- Monitor patient satisfaction, promptly address concerns, gather feedback from patients, families, and healthcare providers, and improve the patient experience.
- Promote continuous learning and professional development; mentor staff, conduct performance evaluations, and support career advancement.
- Foster teamwork, collaboration, and open communication among nursing staff.
- Monitor and maintain nursing quality; collaborate with the Medical Director, Residency Director, and other leaders on quality metrics, performance measurement, and improvement.
- Ensure nursing practices adhere to UAMS, regulatory, and internal standards and support exceptional patient outcomes.
- Serve as a liaison between the nursing department and other organizational departments and leaders, facilitating communication and coordinating work toward organizational goals.
- Ensure compliance with requirements set by UAMS, insurance companies, government agencies, and internal goals and strategies.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plans for qualifying staff and family.
- Holiday, vacation, and sick leave.
- Education discount for staff and dependents for undergraduate study.
- Retirement contribution match of up to 10%.
- Basic life insurance up to $50,000.
- Career training and educational opportunities.
- Merchant discounts.
- Concierge prescription delivery on the main campus when using the UAMS pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
