Patient Access Coordinator

Hanger, Inc.•Loyalsock Township, PA

17d

About The Position

The Patient Access Coordinator manages front office operations to provide a seamless experience for patients, staff, and referral sources. The role includes welcoming patients, supporting check-in and intake, processing payments, scheduling follow-up appointments, and maintaining accurate electronic health records. The coordinator also provides information about clinic services and works with the Revenue Cycle Management team to obtain needed patient information. Hanger provides orthotic and prosthetic services and products, with a focus on patient care, outcomes, service, and value.

Requirements

High school diploma or an equivalent combination of education and experience.
Less than one year of customer service, administrative, or related experience required.
Strong interpersonal, oral (including telephone), and written communication skills.
Ability to type 30 words per minute accurately.
Ability to work with handicapped individuals.
Understanding of the Alpha filing system.
Ability to use a computer, including Windows-based software and email.
Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.
Must have, or be eligible to obtain, a valid driver’s license and a driving record within Hanger’s Motor Vehicle Safety Policy and Procedures standards.
Act with integrity, keeping the patient at the center of work, fostering collaboration, responding to change, and focusing on superior outcomes.

Nice To Haves

Receptionist experience or experience with medical front office procedures.
Understanding of medical reimbursement and terminology and front office (receptionist) duties.
A good fit for the job as determined by Hanger’s Talent Sorter assessment; Hanger administers the assessment as part of the selection process.

Responsibilities

Greet and assist arriving patients, provide information about wait times, and respond to inquiries at the front desk or reception area.
Verify and update patient demographics and insurance information during check-in, including walk-in registrations.
Collect patient payments, including deductibles, copays, and co-insurance.
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
Provide information about clinic services, patient experience programs, support groups, and other resources.
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Maintain accurate and complete electronic health records for all patients.