Patient Care Connect Coordinator - BCO Access Center - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
About The Position
The Patient Care Connect Coordinator manages patient registration, appointment scheduling, eligibility functions, and support for authorization retrieval. The coordinator handles inquiries and helps ensure smooth coordination of care among patients and healthcare providers across multiple specialties. Serving as a liaison among patients, medical staff, and other healthcare teams, this role supports clear communication and timely, accurate care delivery. The position also performs clerical duties and other duties as assigned. The role gathers demographic, insurance, and referral information; maintains accurate electronic medical records; schedules appointments; and assists with insurance eligibility, authorizations, patient account inquiries, and financial assistance processes. It guides patients through the Keck process, helps them use the online patient portal, answers questions, provides directions, and coordinates communications and care across departments. The coordinator works independently and collaboratively, maintains professional communication, and provides coverage for colleagues when needed.
Requirements
- High school diploma or equivalent.
- Three years of related experience in an acute care or ambulatory care medical setting.
- Experience navigating insurance benefits, including verifying coverage, explaining out-of-pocket costs, and coordinating good faith estimates.
- Familiarity with word processing and Microsoft Outlook.
- Excellent communication skills, including the ability to speak, read, and write English proficiently.
- In-depth knowledge of medical insurance types.
- Analytical and problem-solving skills, including the ability to analyze and interpret patient data from multiple systems.
- Knowledge of EMR scheduling.
- Knowledge of medical terminology.
- Fire Life Safety Training (LA City) is required within LA City; if the applicant does not have a card upon hire, it must be obtained within 30 days of hire and maintained through renewal before expiration.
Nice To Haves
- Associate’s or bachelor’s degree in a related field.
Responsibilities
- Gather patient demographic, insurance, and referral information to register new and returning patients accurately.
- Act as a patient liaison and primary point of contact for patients and caregivers, taking accountability for their patient experience.
- Enter information accurately into computer systems using appropriate Care Connect functions.
- Work with patients and third-party payers to confirm eligibility and authorization of services.
- Identify alternative financial sources for services and facilitate applications and approvals.
- Handle patient account inquiries.
- Maintain accurate patient records in the electronic medical record (EMR) system.
- Schedule appointments promptly at physician request while accommodating patient needs, including laboratory services, diagnostic testing, and consultations.
- Guide patients through the Keck process by explaining procedures, providing directions, and answering visit-related questions.
- Coordinate patient communications, appointments, inquiries, and care between patients and healthcare providers.
- Address patient concerns and facilitate information flow within the healthcare system to support a smooth patient experience.
- Interact courteously, compassionately, kindly, and honestly with the public, patients, and clinic personnel; greet patients professionally.
- Help patients access and use the online patient portal to view medical history and communicate with their healthcare team.
- Provide basic information about procedures, medications, and post-care instructions.
- Escort patients to other departments when needed and provide directions within the USC system.
- Help patients overcome barriers to care, including coordinating translation services and directing patients and caregivers to medical financial assistance support.
- Serve as a communication hub among patients, healthcare providers, and internal and external departments.
- Work with hospital personnel to resolve issues and accommodate patients, and collaborate with departments on interclinical consultation visits.
- Provide coverage for other staff during sick time, vacation, or leaves of absence.
- Work independently and as part of a team, maintain communication with management and staff, and demonstrate a professional demeanor.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
