Clinic Manager - Day Hospital - Full Time 8 Hour Days (Exempt) (Non-Union)
About The Position
The Clinic Nurse Manager holds 24-hour accountability for the quality of patient care, efficiency of operations, and human resources management for assigned areas. The Manager strives to achieve an optimal patient experience in a cost-effective manner while applying evidence-based leadership and practice. This role is responsible for providing safe patient care consistent with professional standards and hospital policies, maintaining a positive and professional environment, supervising charge nurses and front-line staff, supporting a stable and productive workforce, engaging staff in Shared Governance and Magnet Forces, and making data-driven decisions. The Manager models performance and behaviors consistent with the organization’s values, mission, vision, and strategic plan. The Clinic Manager oversees all clinical and administrative operations of Norris Ambulatory Clinics under the direction of the Nursing Director. The role oversees patient care programs; directs nursing practice, education, and services; and supervises resource utilization and the application of new technological developments in patient care. The position performs complex administrative and clinical assignments and serves as a contact for physicians, staff, and outside departments to address problems and concerns. Other duties may be assigned. USC Norris Comprehensive Cancer Center and Hospital provides specialized cancer treatment in 14 key areas. Its 60-bed hospital is part of an academic medical center and uses a multidisciplinary team approach to provide personalized care, conduct research, and offer clinical trials.
Requirements
- Bachelor’s degree in Nursing; a Master’s degree in Nursing may be accepted in lieu of the bachelor’s degree.
- Five years of experience managing clinical operations in a healthcare setting.
- Two years of experience in an oncology setting.
- Two years of experience as an RN in an acute or ambulatory setting.
- Excellent people-management skills.
- Ability to motivate and challenge staff.
- Good decision-making skills.
- High frustration and ambiguity tolerance.
- Ability to bridge administrative demands and clinical needs.
- High skill and experience in process improvement.
- Registered Nurse (RN) with a valid California Board of Registered Nursing license.
- Basic Life Support (BLS) Healthcare Provider certification from the American Heart Association.
- Fire Life Safety Training (LA City); if not held at hire, it must be obtained within 30 days of hire and maintained through renewal before expiration. Required within LA City only.
- Advanced Cardiovascular Life Support (ACLS) Healthcare Provider certification from the American Heart Association.
- ONS Chemotherapy & Biotherapy certification; if not held, it must be obtained within six months of hire.
Nice To Haves
- Master’s degree in Nursing or in progress (strongly preferred).
- Experience managing a multi-specialty clinic.
- Oncology Certified Nurse (OCN) certification from ONCC.
Responsibilities
- Directly or indirectly supervise subordinate staff.
- Recruit, screen, hire, orient, and train staff; maintain staff records; and train clinical staff to comply with hospital policies.
- Evaluate employee performance, provide guidance and feedback, counsel and discipline employees when required, and make recommendations regarding promotions, terminations, and salary decisions.
- Recommend and monitor staff professional development and assess staff education needs; oversee development of education programs and encourage participation in educational activities.
- Serve as a contact for physicians, staff, and outside departments to address issues or concerns.
- Direct and coordinate patient care programs and review their effectiveness, adherence to policies, and conformance with patient care standards; initiate improvements as needed.
- Direct compliance with regulatory and accreditation standards and federal and state patient-care regulations, and prepare for inspections.
- Investigate and resolve incidents, accidents, complaints, and suggestions; correct deficiencies and prepare necessary documentation or explanations.
- Oversee quality assurance activities for patient care and participate in monitoring and evaluating care quality and appropriateness.
- Participate in policy formation, long-range planning, and policy-making for the hospital and department; develop, implement, interpret, and ensure adherence to administrative policies and procedures.
- Develop and implement security procedures, coordinate security activities with University Public Safety, promote security awareness, maintain knowledge of university crime prevention programs, and disseminate security information to staff.
- Provide objective data about other clinical staff members’ performance when requested.
- Administer facilities, equipment, and space, including maintenance and repair of existing facilities and equipment.
- Communicate information, assignments, priorities, and special requests to staff; manage staff workload and monitor pending items and follow-ups.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
