Clinic Manager - Day Hospital - Full Time 8 Hour Days (Exempt) (Non-Union)
About The Position
The Clinic Nurse Manager is accountable for the quality of patient care, operational efficiency, and human resources management for assigned areas. The manager works to achieve an optimal, cost-effective patient experience through evidence-based leadership and practice, while ensuring safe care consistent with professional standards and hospital policies. The role promotes a positive professional environment, supervises charge nurses and frontline staff, supports a stable and productive workforce, involves staff in Shared Governance and Magnet Forces, and makes data-driven decisions. The manager models behaviors aligned with the organization’s values, mission, vision, and strategic plan. The manager leads the clinical and administrative operations of Norris Ambulatory Clinics under the direction of the Nursing Director. Responsibilities include overseeing patient care programs; directing nursing practice, education, and services; supervising resource utilization and adoption of new patient-care technologies; and handling complex administrative and clinical assignments. The manager serves as a point of contact for physicians, staff, and other departments, addressing problems and concerns. Other duties may be assigned. USC Norris Comprehensive Cancer Center and Hospital provides specialized cancer care across 14 treatment areas. Its 60-bed hospital is part of an academic medical center, where multidisciplinary teams deliver personalized care and develop therapies, treatments, and clinical trials.
Requirements
- Bachelor’s degree in Nursing.
- Five years of experience managing clinical operations in a healthcare setting.
- Two years of experience in an oncology setting.
- Two years of experience as an RN in an acute or ambulatory setting.
- Excellent people-management skills.
- Ability to motivate and challenge staff.
- Good decision-making skills.
- High tolerance for frustration and ambiguity.
- Ability to bridge administrative demands and clinical needs.
- High skill and experience in process improvement.
- Registered Nurse license valid in California, issued by the California Board of Registered Nursing.
- Basic Life Support (BLS) Healthcare Provider certification from the American Heart Association.
- Fire Life Safety Training (LA City), required within LA City; if not held upon hire, must be obtained within 30 days of hire and maintained through renewal before expiration.
- Advanced Cardiovascular Life Support (ACLS) Healthcare Provider certification from the American Heart Association.
- ONS Chemotherapy & Biotherapy certification; if not held, must be obtained within six months of hire.
Nice To Haves
- Master’s degree in Nursing or progress toward one is strongly preferred; a Master’s degree in Nursing may substitute for the Bachelor’s degree in Nursing requirement.
- Experience managing a multi-specialty clinic.
- Oncology Certified Nurse (OCN) certification from ONCC.
Responsibilities
- Directly or indirectly supervise subordinate staff, including recruiting, screening, hiring, orienting, training, evaluating, counseling, disciplining, and, when necessary, terminating employees.
- Maintain staff records; make recommendations regarding promotions, terminations, and salary decisions; and monitor staff professional development.
- Serve as a contact for physicians, staff, and outside departments to address problems, issues, and concerns.
- Direct and coordinate patient care programs; assess their effectiveness and compliance with care goals, policies, and standards; and take action to correct or improve them.
- Ensure compliance with regulatory and accreditation standards and federal and state patient-care regulations, and prepare for agency inspections.
- Investigate and resolve incidents, accidents, complaints, and suggestions; address deficiencies and prepare documentation or explanations as needed.
- Oversee patient-care quality assurance activities and participate in monitoring and evaluating care quality and appropriateness.
- Participate in policy formation, long-range planning, and hospital and departmental policymaking; develop and implement administrative policies and procedures and ensure adherence.
- Develop and implement security procedures, coordinate security activities with University Public Safety, promote security awareness, and disseminate security information to staff.
- Provide objective performance information about other clinical staff members when requested.
- Assess staff education needs and oversee development of education programs; encourage participation in educational opportunities.
- Administer the use, maintenance, and repair of facilities, equipment, and space.
- Communicate assignments, priorities, information, and special requests to staff; manage workload and monitor pending items and follow-ups.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
