Scheduling Coordinator – Oncology Services - Full Time 8 Hour Days (Non-Exempt) (Union)
About The Position
The Scheduling Coordinator schedules patient appointments, follow-ups, and surgeries for the assigned unit or clinic, including the Clinic and Day Hospital. The role monitors patients through different phases of care to ensure required testing and services are completed, validates financial clearance, obtains authorizations and pre-authorizations, and coordinates ancillary appointments and support services. The coordinator prepares patient charts before appointments, follow-ups, or surgeries; arranges special equipment; reviews and codes charge slips; maintains records and supporting insurance documentation; and oversees physician appointment or surgery calendars and office supply inventory. The position performs clinical communication, reception, and clerical functions on an assigned nursing unit. It uses computer systems to access and enter patient data and to order tests, scan orders, and coordinate with radiology, authorization teams, clinicians, and other departments. The coordinator communicates with patients and hospital personnel in person, by telephone, and in writing, and provides courteous, compassionate service. This position reports to the nursing director.
Requirements
- High school diploma or equivalent.
- Demonstrated ability to problem-solve and provide effective resolution.
- Excellent customer service behavior.
- Comfort with computers and medical terminology.
- Fire Life Safety Training (LA City); if the applicant does not have a card upon hire, it must be obtained within 30 days of hire and maintained through renewal before expiration. Required within LA City only.
Nice To Haves
- Experience in a health care setting.
- Bilingual ability; a bilingual certified department translator is strongly preferred.
Responsibilities
- Schedule patient appointments, follow-ups, surgeries, and ancillary appointments for the assigned clinic, unit, and Day Hospital.
- Monitor patients’ progress through required testing and services, alert clinicians when testing is complete or patients have not completed services, and coordinate collection of test results and provider notes.
- Validate financial clearance and obtain authorizations and pre-authorizations for scheduled services.
- Prepare patient charts before appointments, follow-ups, or surgery, including required x-rays and lab work; arrange special equipment and necessary support services.
- Enter test orders through the computer system, ensure orders are complete, and scan orders into PowerChart daily with the required stamp, date, and initials.
- Coordinate with radiology to schedule tests and communicate stat orders to the appropriate department.
- Communicate Day Hospital add-ons and notify the authorization department of add-ons by email, marking requests urgent when they are five business days or less away.
- Provide reception and clerical support, answer and route calls courteously and promptly, monitor voice messages, and ensure messages are handled before the end of the shift.
- Maintain patient records, files, insurance claim documentation, charge slips, physician appointment or surgery calendars, and equipment and office supply inventory.
- Maintain a clean and organized work area and keep printers and fax machines supplied with paper.
- Collaborate with colleagues and departments, maintain communication with the Charge RN and staff about unit issues, and attend daily department huddles.
- Complete assignments as directed, demonstrate problem-solving and professional communication, and help orient new schedulers.
- Attend at least 80% of staff meetings or read the minutes within five working days, and stay informed about hospital-wide committee changes.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
