Patient Access Coordinator - Float
About The Position
PT Solutions Physical Therapy is seeking a Patient Access Coordinator to serve as a first point of contact for patients and help deliver a positive, efficient clinic experience. The role involves managing check-in and check-out, payments, patient information, scheduling, and documentation while supporting clinic operations and communication between patients and care teams. This is a full-time float position supporting clinics in Elmhurst, Hinsdale, Westchester, and Willowbrook as needed. Shifts are typically 8–9 hours per day, Monday through Friday, with start times as early as 7:00 a.m. and end times as late as 6:30 p.m. PT Solutions describes itself as a clinician-founded, mission-driven community focused on expanding access to quality care. It offers ongoing training, mentorship, and opportunities for career progression.
Requirements
- High school diploma or GED at minimum.
- Strong communication and customer service skills.
- Ability to multitask and prioritize effectively in a busy clinic environment.
- Accuracy and attention to detail.
- Ability to collect payments and confidently discuss financial responsibility.
- Proficiency in Microsoft Office and comfort using multiple software systems.
- Professional, empathetic, and patient-centered approach.
- Ability to follow workflows, protocols, and compliance requirements.
- Strong problem-solving and conflict-resolution skills.
- Ability to work independently and as part of a team.
- Must meet all compliance, background check, and onboarding requirements.
Responsibilities
- Greet patients; manage check-in and check-out; verify information; and schedule follow-up appointments.
- Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
- Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
- Assist patients with questions and address concerns professionally to provide a positive patient experience.
- Follow HIPAA, insurance processes, and accurate documentation standards.
- Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
- Assist with clinic operations and special projects, and provide coverage support as needed.
Benefits
- Competitive compensation with the ability to earn performance-based incentives.
- Professional development through strategic internal platforms.
- Opportunity for career progression within a nationwide physical therapy practice.
- Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, depending on state laws.
- Reimbursement for endurance race entry fees.
- Ongoing evidence-based clinical education and dedicated mentorship opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
