Patient Access Coordinator - Float
About The Position
The Patient Access Coordinator is the first point of contact for patients and supports an efficient, positive clinic experience. The role manages patient check-in and check-out, payments, scheduling, information verification, and documentation while facilitating communication between patients and care teams. This position floats among the Elmhurst, Hinsdale, Westchester, and Willowbrook locations as needed. The coordinator supports daily clinic operations and contributes to accurate records, compliance, and coordination of care. PT Solutions offers ongoing training, mentorship, professional development, and opportunities for career progression.
Requirements
- High school diploma or GED at minimum.
- Strong communication and customer service skills.
- Ability to multitask and prioritize effectively in a busy clinic environment.
- High level of accuracy and attention to detail.
- Ability to collect payments and confidently discuss financial responsibility.
- Proficiency in Microsoft Office and comfort using multiple software systems.
- Professional, empathetic, and patient-centered approach.
- Ability to follow workflows, protocols, and compliance requirements.
- Strong problem-solving and conflict-resolution skills.
- Ability to work independently and as part of a team.
- Must meet all compliance, background check, and onboarding requirements.
Responsibilities
- Greet patients and manage check-in and check-out.
- Verify patient information and schedule follow-up appointments.
- Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
- Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
- Assist patients with questions and address concerns professionally.
- Follow HIPAA requirements, insurance processes, and accurate documentation standards.
- Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
- Assist with clinic operations and special projects, and provide coverage support as needed.
- Float to Elmhurst, Hinsdale, Westchester, and Willowbrook as needed.
Benefits
- Competitive compensation with the ability to earn performance-based incentives.
- Professional development through strategic internal platforms.
- Opportunity for career progression with a nationwide physical therapy practice.
- Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, dependent on state laws.
- Reimbursement for endurance race entry fees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
