Patient Access Coordinator

Pacific Cancer Care•Monterey, CA

11d•Onsite

About The Position

Pacific Cancer Care is hiring a full-time Patient Access Coordinator for its Monterey, California location. The Patient Access Team covers multiple functional areas, and team members may focus on one area initially, with opportunities to cross-train in other front-office functions. The role supports patient access and clinic operations through referral coordination, medical records, front desk check-in, scheduling, and imaging coordination. Team members are expected to contribute to a safe, healthy, harmonious, positive, productive, and professional work environment and culture. The position is scheduled Monday through Friday for 8-hour shifts and reports to the Patient Access Manager. The compensation range is $23.00–$30.00 per hour. The role requires professional, courteous interactions with patients and visitors; accurate recordkeeping in the EMR; support for calls, scheduling, records retrieval, and authorization workflows; and compliance with HIPAA and confidentiality requirements. The coordinator may also perform administrative tasks such as scanning, filing, and printing and support other departments.

Requirements

High school diploma or GED required.
Warm, professional, patient-centered customer service approach.
Excellent verbal and written communication skills.
Strong organizational, time-management, and multitasking abilities.
Proficiency with Microsoft Office and comfort learning new healthcare systems.
Knowledge of medical terminology and familiarity with insurance processes.
Ability to work independently and collaboratively within a multidisciplinary team.

Nice To Haves

Associate’s degree or medical assistant certification.
At least one year of experience in a healthcare front desk, scheduling, medical records, or administrative role.
Experience with scheduling, referrals, authorizations, or medical records workflows.
Familiarity with oncology practice operations and EMR systems such as OncoEMR.

Responsibilities

Greet and assist patients and visitors professionally, courteously, and in a friendly manner.
Maintain accurate, up-to-date EMR records and process incoming documents.
Answer incoming calls, return messages, and route inquiries appropriately.
Support scheduling, medical record retrieval, and authorization workflows as needed.
Cross-train and provide coverage across scheduling, referrals, medical records, front desk, and imaging coordination.
Maintain HIPAA compliance and perform administrative tasks such as scanning, filing, and printing.
Process incoming and outgoing referrals and ensure required documentation is included.
Verify insurance benefits and obtain authorizations for new patient appointments.
Prepare next-day new patient visit lists and ensure demographic and insurance uploads are complete.
Review fax queues and upload referrals and documentation promptly.
Communicate with referring offices and new patients about missing information and onboarding.
Request, receive, organize, upload, and index medical records from external providers in the EMR.
Fulfill internal and external records requests in compliance with regulatory requirements.
Prepare charts and ensure clinicians have documentation needed for upcoming visits.
Maintain logs, documentation standards, and confidentiality in accordance with HIPAA guidelines.
Welcome and check in patients, verifying insurance and demographic information.
Collect co-pays and outstanding balances and process payments at the time of service.
Manage waiting room flow and communicate patient status updates to clinical teams.
Answer phones, assist patients with questions, and ensure forms and consents are completed and scanned.
Schedule office visits, labs, follow-ups, treatments, and diagnostic imaging.
Verify orders, documentation, and authorizations before scheduling.
Review daily schedules, ensure accuracy, and make adjustments with clinical teams.
Make reminder calls, manage rescheduling, and provide preparation instructions to patients.
Communicate with patients and departments to support clinic flow and coordinated care.