Patient Access Quality and Development Coordinator

Southwoods Health • Boardman, OH

11d • Onsite

About The Position

Southwoods Health is hiring a full-time Patient Access Quality and Development Coordinator to work in-office at its main office in Boardman, Ohio, at the Southwoods Executive Centre. The role develops, implements, and oversees quality standards, training programs, and workforce management strategies for Scheduling and Call Center operations, including referral and Pain/Surgery workflows. The Coordinator conducts performance reviews, provides targeted coaching, oversees the department’s training curriculum, and supervises assigned staff to support an exceptional patient experience.

Requirements

• High school diploma or GED.
• Proficiency with Microsoft Office.
• Strong analytical, organizational, and presentation skills.
• Ability to deliver constructive feedback and adapt training styles to different learning needs.
• High level of independence, objectivity, and discretion when handling confidential data.

Nice To Haves

• Higher education or certification in Healthcare Administration, Business, Analytics, or Education.
• Experience in quality assurance auditing, staff development, performance improvement, or healthcare operations.
• Prior experience in healthcare patient access, call centers, or medical scheduling.
• Familiarity with EMR software, call center recording systems, or workforce management tools.

Responsibilities

• Review inbound and outbound calls and EMR entries to audit scheduling accuracy, compliance with protocols, and patient communication standards.
• Design and deliver targeted training programs, cross-training initiatives, and specialized department EMR workflow training for new and current staff.
• Provide objective performance insights to department leadership and deliver actionable, supportive coaching to team members.
• Update and maintain the department Knowledge Management System (KMS) so provider protocols and workflows remain accurate and current.
• Analyze call volumes, workload trends, and schedule adherence, and recommend staffing adjustments to meet operational goals.
• Directly supervise assigned staff, organize daily priorities, support peer trainers and preceptors, and complete performance evaluations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED