Patient Access Coordinator
About The Position
The Patient Access Coordinator is the first point of contact for patients and supports a positive, efficient clinic experience. The role manages patient check-in and check-out, payments, scheduling, and documentation; maintains accurate patient and financial information; supports clinic operations; and helps coordinate communication between patients and care teams. The position also assists with special projects and provides coverage support as needed. PT Solutions Physical Therapy describes itself as a clinician-founded, mission-driven community focused on expanding access to care. The company offers ongoing training, mentorship, and opportunities for career advancement.
Requirements
- Strong communication and customer service skills.
- Ability to multitask and prioritize effectively in a busy clinic environment.
- High level of accuracy and attention to detail.
- Ability to collect payments and confidently discuss financial responsibility.
- Proficiency in Microsoft Office and comfort using multiple software systems.
- Professional, empathetic, and patient-centered approach.
- Ability to follow workflows, protocols, and compliance requirements.
- Strong problem-solving and conflict-resolution skills.
- Ability to work independently and as part of a team.
- High school diploma or GED at minimum; submission of documentation for the highest level of education obtained is required.
- Must meet all compliance, background check, and onboarding requirements.
Nice To Haves
- 1–2 years of customer service or healthcare front office experience preferred.
- Experience using EMR systems and scheduling platforms strongly preferred.
Responsibilities
- Greet patients, manage check-in and check-out, verify information, and schedule follow-up appointments.
- Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
- Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
- Assist patients with questions and address concerns professionally to deliver a positive experience.
- Follow HIPAA requirements, insurance processes, and accurate documentation standards.
- Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
- Assist with clinic operations and special projects, and provide coverage support as needed.
Benefits
- Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, dependent on state laws.
- Reimbursement for endurance race entry fees.
- Professional development through strategic internal platforms, ongoing evidence-based clinical education, and dedicated mentorship opportunities.
- Opportunity for career progression.
- Competitive compensation with the ability to earn performance-based incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
