Patient Access Coordinator Jobs

About The Position

Requirements

• Four to seven years of increasingly responsible positions in a related health care or customer service setting.
• Excellent interpersonal and verbal communication skills.
• Excellent problem-solving skills.
• For internal applicants, favorable annual performance reviews within the past one to two years.
• Ability to read and communicate effectively in English.
• Basic computer skills.
• Ability to type 40 words per minute.
• Excellent verbal and written communication skills.
• Ability to multitask and a customer service orientation.
• Excellent organizational, time-management, and analytical skills.

Nice To Haves

• Strong leadership, organization, planning, and time-management skills.
• Strong personal computer skills, including Word, Excel, PowerPoint, and Visio.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Training experience.
• Demonstrated problem-solving skills.
• Technical competence in appropriate health care provider areas.
• Supervisory experience or training.

Responsibilities

• Assist with employee training, progressive discipline, dismissals, performance appraisals, and employee relations.
• Schedule staff and allocate resources across operating hours to support patient access satisfaction, provider and staff productivity, cost savings, and operational efficiency.
• Ensure staff can access the policies, procedures, training, and other resources needed to perform their responsibilities; help keep policies and procedures updated.
• Provide one-to-one coaching and mentoring, lead training exercises, and help develop employees’ skills.
• Coordinate staff scheduling and coverage, including work across multiple worksites when needed.
• Identify, analyze, and communicate key issues and trends, and report findings and recommendations to management.
• Provide management with input on budgets, staffing, cost containment, and capital needs.
• Provide staff with monthly attendance reviews and contribute to performance reviews and individual evaluations.
• Monitor staffing, operations, performance, goals, and related measurements and tracking on a daily basis.
• Help lead or develop employee engagement efforts and plans to meet patient satisfaction goals.
• Ensure staff compliance with Rules of Personal Conduct.
• Facilitate multidisciplinary collaboration in patient care and interdepartmental problem solving and service delivery.
• Develop tools that support staff and improve efficiency.
• Review and approve Automated Time Reports for accuracy.
• Complete other duties assigned by the manager.
• Plan, execute, and resolve routine unit technical needs involving phones, copiers, fax machines, PCs, and related equipment.
• Gather information for departmental reporting and produce reports as required.
• Monitor daily transaction activity for compliance with procedures.
• Identify, investigate, and support implementation of tools and technology to improve productivity, effectiveness, quality, customer service, and cost or risk outcomes.
• Help prevent patient-visit issues by verifying test type, required preparations, conflicts with other tests, time and location, and relevant communications; document order retrieval for check-in staff.
• Collect, verify, and update required registration data in the registration system.
• Understand departmental and individual quality metrics; analyze account activity, identify problems, and initiate appropriate resolutions.
• Evaluate procedures and recommend improvements to customer service and operational efficiency.
• Participate in departmental quality improvement activities and suggest process improvements.
• Monitor registration and scheduling, including insurance verification, for compliance with quality standards; adjust processes as needed.
• Use organizational and departmental resources efficiently.
• Serve as a training resource for new staff and a workflow and process resource for coworkers.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events