Patient Access Coordinator
About The Position
The Patient Access Coordinator serves as a critical link between patients and the Care Center, helping create a positive, organized, and efficient patient experience while supporting operational efficiency. The role is based in the Front Desk department at CCRM Boston and reports to the Practice Administrator. The coordinator greets and registers patients, answers phones, collects patient and insurance information, processes payments, completes medical record requests, schedules appointments, and provides front-office administrative support. The position also involves maintaining patient confidentiality, managing correspondence and eligibility work queues, handling faxes and patient materials, and preparing and securing the Care Center. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with rotating weekends and holidays. Employees must be able to work evenings and holidays on a rotating basis as well.
Requirements
- High school diploma or GED.
- At least one year of administrative experience.
- Ability to work weekends, evenings, and holidays on a rotating basis.
Nice To Haves
- Previous experience in reproductive medicine or women's health.
- Prior experience with Athena.
Responsibilities
- Greet and welcome patients upon arrival, creating a positive and welcoming atmosphere.
- Scan insurance cards, picture identification, and prior medical records.
- Process co-pays, procedure pre-payments, and past-due balances before scheduled services are rendered.
- Schedule or reschedule patient appointments, identify no-shows, and promptly communicate schedule changes.
- Monitor the correspondence dashboard in Athena for returned mail.
- Complete eligibility work queues and identify incorrect insurance on file or inaccurate Progyny eligibility status.
- Protect confidential information and patient medical records.
- Answer phone calls, take messages, and forward them according to urgency.
- Contact patients missing new-patient paperwork two days before their appointment.
- Mail patient information and educational materials.
- Monitor faxes and distribute them to appropriate staff or departments.
- Maintain the lobby's appearance, open the Care Center, and turn on equipment before opening.
- Ensure the building is locked and secured at close of business.
- Perform other duties as assigned.
Benefits
- Generous paid time off and paid holidays.
- Medical, dental, and vision insurance.
- Health benefits beginning the first day of the month following the start date.
- 401(k) plan with company match, beginning the first day of the month following two months of service.
- Basic and supplemental life insurance.
- Employee Assistance Program.
- Short-term disability.
- Flexible spending accounts, including dependent care and commuter benefits.
- Health Savings Account.
- CCRM paid family medical leave, eligible after one year.
- Supplemental options including critical illness, hospital indemnity, and accident coverage.
- Professional development, job training, and cross-training opportunities.
- Bonus potential.
- Potential overtime pay at time and a half.
- Holiday differential pay at time and a half.
- Weekend shift differential pay of $4.00 per hour.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
