Patient Access Coordinator

Hanger, Inc.•Mooresville, IN

13d

About The Position

The Patient Access Coordinator manages front office operations to provide a seamless experience for patients, staff, and referral sources. The role includes welcoming patients, handling check-in and registration, collecting payments, scheduling follow-up appointments, supporting patients with information about clinic services and resources, assisting with patient information gathering, and maintaining accurate electronic health records. The ideal candidate has front desk or reception experience, strong communication skills, and computer proficiency.

Requirements

High school diploma or an equivalent combination of education and experience.
Less than one year of customer service, administrative, or related experience.
Must have, or be eligible to obtain, a valid driver's license and a driving record that meets Hanger's Motor Vehicle Safety Policy and Procedures.
Strong interpersonal, oral (including telephone), and written communication skills.
Ability to type 30 words per minute accurately.
Ability to work with individuals with disabilities.
Understanding of the Alpha filing system.
Ability to use a computer, including Windows-based software and email.
Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.
Demonstrate integrity, patient-centered service, collaboration, adaptability, and focus on outcomes.

Nice To Haves

Receptionist experience or experience with medical front office procedures.
Understanding of medical reimbursement and terminology and front office (receptionist) duties.
Being assessed as at least a good fit for the job by the Talent Sorter assessment; Hanger will administer the assessment during the selection process.

Responsibilities

Greet and assist arriving patients, provide information about wait times, and answer inquiries at the front desk or reception area.
Verify and update patient demographic and insurance information during check-in, and register walk-in patients.
Collect patient payments, including deductibles, copays, and co-insurance.
Schedule follow-up appointments, including cast and measure, delivery, and prosthetic care plan appointments.
Provide information about patient experience programs, support groups, and other resources.
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Maintain accurate and complete electronic health records for all patients.