Patient Access Coordinator

PT Solutions Physical Therapy • Willowbrook, IL

13d • $18 - $21

About The Position

The Patient Access Coordinator is the first point of contact for patients and helps create a positive, efficient clinic experience. The role manages patient check-in and check-out, payments, scheduling, and documentation; maintains accurate information; supports clinic operations; and facilitates communication between patients and care teams. The position also supports access and scheduling needs, clinic projects, and coverage as needed.

PT Solutions Physical Therapy describes itself as a clinician-founded, mission-driven community focused on expanding access to care. It offers ongoing training, mentorship, professional development, and opportunities for career advancement. The company reports recognition as a USA Today Top Workplace for five consecutive years, including 2026.

Requirements

• High school diploma or GED at minimum; submission of documentation for the highest level of education obtained is required.
• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• Accuracy and attention to detail.
• Ability to collect payments and confidently discuss financial responsibility.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Must meet compliance, background-check, and onboarding requirements.

Nice To Haves

• 1–2 years of customer service or healthcare front-office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.

Responsibilities

• Greet patients, manage check-in and check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Assist patients with questions and address concerns professionally to deliver a positive experience.
• Follow HIPAA, insurance process, and documentation requirements.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations and special projects, and provide coverage support as needed.

Benefits

• Professional development through internal platforms.
• Opportunity for career progression.
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, dependent on state laws.
• Reimbursement for endurance race entry fees.
• Competitive compensation with the ability to earn performance-based incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED