Bilingual Patient Access Coordinator - Bellaire, TX

Hanger, Inc.•Bellaire, TX

14d

About The Position

The Bilingual Patient Access Coordinator manages front office operations to provide a seamless experience for patients, staff, and referral sources. The role involves welcoming patients, handling check-in and intake, collecting payments, coordinating appointments, supporting patients with clinic resources, assisting the Revenue Cycle Management team, and maintaining accurate electronic health records. Candidates should have strong communication and computer skills, and be able to work with handicapped individuals.

Requirements

High school diploma or an equivalent combination of education and experience.
Less than one year of customer service, administrative, or related experience.
Strong interpersonal, oral (including telephone), and written communication skills.
Ability to key 30 words per minute accurately.
Ability to work with handicapped individuals.
Understanding of the Alpha filing system.
Ability to use a computer, including Windows-based software and email.
Ability to use necessary office equipment, including facsimile machines, calculators, postage machines, and copiers.
Must have, or be eligible to obtain, a valid driver’s license and a driving record within Hanger’s Motor Vehicle Safety Policy and Procedures standards.
Act with integrity, keep patients at the center of work, foster collaboration and constructive dialogue, innovate in response to change, and focus on superior outcomes.

Nice To Haves

Experience in a receptionist position or with medical front office procedures.
Understanding of medical reimbursement and terminology and front office (receptionist) duties.
Being determined a good fit for the job by the Talent Sorter assessment; Hanger administers the assessment during the selection process.

Responsibilities

Greet and assist patients on arrival, provide information about wait times, and respond to inquiries at the front desk or reception area.
Verify and update patient demographic and insurance information during check-in and handle walk-in registrations.
Collect patient payments, including deductibles, copays, and co-insurance.
Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plan appointments.
Serve as a liaison for clinic services and provide information about patient experience programs, support groups, and other resources.
Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Maintain accurate and complete electronic health records for all patients.