Bilingual Patient Access Representative

All Care Health Center • Council Bluffs, IA

1d

About The Position

All Care Health Center’s mission is to provide affordable, comprehensive, high-quality health care to the entire community. The Patient Access Representative is the first point of contact for patients by telephone and in person, providing exceptional customer service while supporting scheduling, registration, insurance verification, payment collection, and investigation of patient billing discrepancies.

This is a full-time, 40-hour position. The clinic is open Monday through Thursday from 8 a.m. to 7 p.m., Friday from 8 a.m. to 5 p.m., and Saturday from 8 a.m. to noon. Scheduling needs will be discussed during the interview. Pay depends on experience and starts at $17.50 per hour. Additional pay is offered for bilingual Spanish skills.

Requirements

• High school diploma.
• Bilingual in English and Spanish.
• At least one year of customer service experience.
• Basic knowledge of computer systems and data-entry skills.

Nice To Haves

• Customer service experience in a healthcare setting is strongly preferred.

Responsibilities

• Provide exceptional customer service in person and by phone to patients and work team members, gathering accurate information and facilitating patient flow and care.
• Register patients accurately and efficiently and verify insurance eligibility.
• Collect nominal fees, insurance copayments, and account balance payments from patients.
• Assist with incoming internal and external calls and transfer callers to the appropriate departments.
• Schedule, cancel, and reschedule appointments.
• Monitor the waiting room and ensure patients and visitors receive timely assistance.
• Complete appointment reminder and confirmation calls according to clinic specifications.
• Assist with updating and obtaining sliding fee information according to ACHC guidelines.
• Audit account type accuracy and update account types as appropriate based on daily input.
• Collaborate with the nursing team and providers to coordinate appointments that meet patients’ needs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Generous time off
• Employer-paid life insurance
• Employer-paid long-term disability
• 401(k) match up to 4%
• Additional pay for bilingual Spanish skills
• Public Service Loan Forgiveness Program eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED