Bilingual Dental Patient Access Representative

All Care Health Center • Council Bluffs, IA

2d

About The Position

The Dental Patient Access Representative supports the front office by providing customer service to All Care Health Center patients and visitors. This full-time position is scheduled for 40 hours per week; scheduling needs will be discussed during the interview. The clinic is open Monday through Thursday from 8:00 a.m. to 7:00 p.m., Friday from 8:00 a.m. to 5:00 p.m., and Saturday from 8:00 a.m. to noon. Pay depends on experience and starts at $17.50 per hour.

All Care Health Center’s mission is to provide affordable, comprehensive, high-quality health care to the community, strengthen access to integrated health care by removing barriers for people with the greatest need, and develop community relationships that support community well-being.

The employer provides a comprehensive benefits package, including eligibility for student loan forgiveness, medical, dental, and vision insurance, paid time off and personal days, 10 paid holidays (including the employee’s birthday), employer-paid life insurance and long-term disability, and a 401(k) match up to 4%. All Care Health Center is an equal opportunity employer and participates in E-Verify.

Requirements

• High school diploma or GED.
• Bilingual in English and Spanish.

Nice To Haves

• Previous training and experience in a dental reception setting.

Responsibilities

• Schedule appointments according to written dental protocols.
• Triage patients according to written dental protocols.
• Prepare the daily schedule for dental staff.
• Ensure each dental patient is advised of the sliding fee scale.
• Obtain documentation needed for accurate dental billing and enter appropriate information on dental billing forms.
• Assist dental patients with dental history, consent, and financial forms when necessary.
• Perform cashiering and collection duties.
• Answer calls to the clinic and make calls to dental patients.
• Call patients before appointments to remind them and notify them of payment due at the appointment.
• Maintain accurate dental patient files and records for quality control.
• Fax dental reports to other dental offices, copy dental records and X-ray reports into charts according to written protocol, and email as needed.
• Follow up daily with dental patients who do not attend scheduled appointments.

Benefits

• Eligibility for student loan forgiveness
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• Personal days
• 10 paid holidays, including the employee’s birthday
• Employer-paid life insurance
• Employer-paid long-term disability
• 401(k) match up to 4%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED