Patient Access Representative

Women's Care•Jacksonville, FL

3d•Onsite

About The Position

The Patient Access Representative is the first point of contact for Women’s Care patients and visitors and plays a critical role in creating a positive patient experience. The position gathers and updates information for new and incoming patient registration, supports accurate scheduling and billing encounters, and provides courteous, prompt customer service. The role is based at 11004_JAX_400 Colonnade Dr Ste 230 in Ponte Vedra, Florida, and is full-time. The representative handles patient check-in and check-out, appointment scheduling, incoming calls and patient emails, payment collection, and support with billing questions and payment plans. They also help ensure insurance eligibility and registration are complete before provider visits, maintain accurate records in the electronic medical record system, and keep the lobby and front area presentable. The role requires compliance with HIPAA requirements and Women’s Care policies, as well as embodying the organization’s mission and core values.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others while providing a positive patient experience.
Strong organizational skills.
Customer-centric approach and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
High level of computer literacy and ability to use or quickly learn computer programs, including Microsoft Office.
Ability to multitask in a high-volume, dynamic atmosphere.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

Preferably one year of experience working in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system, particularly eClinicalWorks (eCW).

Responsibilities

Greet patients and visitors promptly and courteously.
Obtain and confirm patient demographics, update patient profiles, and verify identification according to Women’s Care policy.
Collect payments and assist patients with billing concerns while meeting time-of-service collection expectations and goals.
Scan insurance cards, identification, and other pertinent information into the EMR system, including authorizations and medical records.
Set up payment plans for patients unable to pay balances in accordance with Women’s Care policy.
Understand financial policies and patient forms well enough to answer patient questions clearly.
Answer a high volume of incoming calls and respond promptly to patient emails in accordance with Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby, keep patients informed about provider delays, and assist patients having difficulty with online registration or forms.
Schedule and reschedule appointments and schedule follow-up appointments at patient checkout.
May verify patient insurance information and determine possible patient payment responsibility.
Verify insurance eligibility and registration are complete before patients see providers.
Ensure appointments in eCW are checked out or appropriately updated by the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room if necessary.
Demonstrate and embody the Women’s Care mission and core values.
Comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.