Patient Access Representative

Nationwide Children's Hospital•Toledo, OH

About The Position

The Patient Access Representative greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts when indicated. The role provides customer service to patients and families and supports accurate registration, insurance eligibility and pre-certification checks, referrals, and financial-assistance referrals. This is a part-time, benefits-eligible position working 36 hours per week, including one Saturday per month.

Requirements

High school diploma or equivalent.
Demonstrated computer skills and ability to navigate current technology systems.
Strong administrative skills.
Excellent customer service and organizational skills.
Ability to multitask in a stressful environment.

Nice To Haves

Associate's degree.
One year of healthcare experience.
CPR certification, depending on position and as determined by the manager.

Responsibilities

Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
Interview and register patients in registration areas that report through Patient Access.
Obtain accurate demographic, insurance, and physician information during registration.
Screen customer data to confirm eligibility for the indicated insurance and communicate discrepancies to the customer.
Review registrations for insurance pre-certification and physician referral requirements and instruct customers on those requirements.
Help identify self-pay patients and refer them to financial assistance when applicable; explain applicable requirements.
Maintain open communication with departments that interact with Patient Access and with clinical staff in those areas.
Assist with shadowing and precepting new employees.
Answer telephone calls, schedule appointments, and pull and file medical charts when indicated.