Patient Access Representative
About The Position
At R1, the Patient Access Representative is a frontline healthcare customer service role and the first point of contact for patients. The role helps patients access care by providing fast, compassionate, and accurate registration and support, directly affecting patient experience, hospital operations, and revenue cycle success. The representative assists patients and families with check-in, gathers and enters patient information, works across computer systems, answers phones, and supports insurance and payment processes. They build trust with patients who may be ill, anxious, confused, or overwhelmed and collaborate with nurses, physicians, and care teams to help ensure smooth patient flow. Healthcare experience is not required; training is provided. The position is at Ascension Dell Children’s Medical Center in Austin, Texas. The schedule is part-time overnight, Thursday through Saturday, 11:00 PM–6:30 AM. The stated base pay range is $17.60–$25.25 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service experience, communication, and interpersonal skills.
- Strong composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test, and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work is a plus, but not required.
Responsibilities
- Provide customer service and assist patients and families with check-in.
- Use multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information quickly in a fast-paced environment.
- Build trust and support patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details.
- Enter patient demographic and medical data.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
