Patient Access Scheduling Coordinator - Overlake Clinic Call Center (1.0 Days/Hybrid)
About The Position
The Patient Access Scheduling Coordinator provides efficient, accurate, customer-focused communication services for Overlake Clinic. The coordinator schedules routine and complex primary care and specialty appointments and completes full patient registration during calls. The role answers routine insurance questions, obtains and verifies insurance eligibility and benefits for some same-day and next-day appointments, and obtains current insurance information for new patients. The coordinator notifies the clinic team of visits and works collaboratively with back-office teams to relay patient needs promptly, ensuring an exceptional patient experience through phone communication. The position is based in Bellevue, Washington, with a hybrid schedule available after a 90-day probationary period, combining remote and in-office days. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The hourly pay range is $28.56–$42.84.
Requirements
- High school diploma or GED.
- At least one year of experience in a customer service role.
- Demonstrated ability to provide exceptional customer service.
- Excellent telephone etiquette.
- Strong communication skills and ability to work effectively with people in stressful situations.
- Ability to multitask and remain organized and detail oriented.
- Proficient computer keyboard skills.
Nice To Haves
- Previous physician office, hospital, or other frontline customer contact experience in a business setting.
- Experience working in a high-volume call center environment.
Responsibilities
- Schedule routine and complex primary care and specialty appointments.
- Perform full patient registration during calls.
- Answer routine insurance questions.
- Obtain and verify insurance eligibility and benefits for some same-day and next-day appointments.
- Obtain current insurance information for new patients and notify the clinic team of visits.
- Collaborate with back-office teams to relay patient needs in a timely manner.
- Provide efficient, accurate, customer-focused phone communication and an exceptional patient experience.
Benefits
- Medical insurance premiums as low as $0 per month; many Overlake services are covered at 100%.
- Tuition reimbursement up to $10,000 per year.
- Retirement plan matching starting at 5% and increasing to 7% after five years, with immediate vesting.
- Pre-tax and Roth after-tax retirement savings plans.
- Expanded Employee Assistance Program.
- Caregiver support program for childcare, eldercare, and other needs.
- Free parking and ORCA transit passes.
- Local, visible leaders and a values-based work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
