Patient Access Representative II, 1.0, Days

Franciscan Alliance, Inc. • Carmel, IN

3d • Onsite

About The Position

The Revenue Cycle Patient Access Representative II performs tasks related to pre-registration, registration, patient financial counseling, and collection of patient co-payments and other liabilities. The representative collects the demographic and financial information needed to generate medical records for services performed at Franciscan Alliance. They provide information to patients or their representatives, share information required by federal and state guidelines, and ensure patient information meets quality and regulatory standards. The role requires compassionate conversations with patients about copayments, prepayments, and outstanding balances.

This is a full-time, day-shift position at Franciscan Health Carmel in Carmel, Indiana. Travel is required never or rarely.

Requirements

• High school diploma or GED.
• Ability to compassionately engage patients in conversations about copayments, prepayments, and outstanding balances.

Nice To Haves

• Associate degree.

Responsibilities

• Enter insurance policy and group numbers, addresses, and telephone numbers.
• Verbally interview patients and/or family members to obtain registration information.
• Enter patient billing and clinical data.
• Identify copayment procedures and fiscal procedures related to registration.
• Complete computer and telephone pre-registrations to maintain patient flow.
• Provide information to patients or their representatives and ensure patient information meets quality and regulatory standards.
• Compassionately discuss patients’ copayment, prepayment, and outstanding-balance responsibilities.

Benefits

• Franciscan provides eligible employees with comprehensive benefit offerings; details are available in the benefits section of the company career site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED