Patient Access Representative II

Sutter Health • Jackson, MS

2d

About The Position

The Patient Access Representative II serves as the face-to-face point of contact for patients at a hospital. The role obtains the information needed to register and financially clear patients, greets patients and family members, and gathers or verifies relevant information for registration and financial clearance. The representative supports the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings.

The position requires handling confidential information and may involve hazardous drugs in the course of work, including managing, storing, preparing, receiving, unpacking, transporting, disposing of, or administering drugs identified as hazardous or potentially hazardous by NIOSH, in accordance with USP 800 guidelines.

Requirements

• High school diploma or General Education Diploma (GED).
• One year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of EMTALA and consent laws.
• Time-management skills and ability to manage frequent in-person patient contacts while maintaining and documenting data in patient registration systems.
• Ability to work accurately and efficiently in multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring.
• Verbal and written communication and active-listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks or projects in a diverse environment.
• Ability to meet or exceed targeted customer service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Responsibilities

• Serve as the face-to-face point of contact for patients.
• Obtain necessary information to register and financially clear patients.
• Greet patients and family members and obtain or verify relevant information for patient registration and financial clearance.
• Provide customer service at the point of service and support the patient experience.
• Demonstrate knowledge of Sutter Health’s system and service offerings.
• Maintain and document data in patient registration systems accurately and efficiently.
• Work with and maintain confidential information.
• Handle hazardous drugs as applicable to the work, in accordance with NIOSH identification and USP 800 guidelines.

Benefits

• Eligible positions include a comprehensive benefits package.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED