Patient Access Representative II

Sutter Health•Brookings, SD

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains the information needed to register and financially clear patients, greets patients and family members, and collects or verifies relevant information for registration and financial clearance. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings. The role may involve handling hazardous drugs in accordance with NIOSH identification and USP 800 guidelines.

Requirements

High school diploma or GED.
One year of recent relevant experience.
General knowledge of patient access and financial counseling functions in acute and non-acute settings.
Working knowledge of insurance and medical terminology.
Knowledge of EMTALA and consent laws.
Time management skills and ability to manage frequent in-person patient contacts while maintaining and documenting data.
Ability to work accurately and efficiently in multiple computer systems.
Verbal and written communication skills and active listening skills.
Accuracy and attention to detail.
Decision-making and problem-solving skills.
Ability to work concurrently on varied tasks and projects in a diverse environment.
Computer proficiency.
Ability to work with and maintain confidential information.

Responsibilities

Greet patients and family members and serve as the face-to-face customer service point of contact.
Obtain and verify information required to register and financially clear patients for services.
Maintain and document data in patient registration systems while managing frequent in-person patient contacts.
Work accurately and efficiently across patient registration and accounting systems, telephone consoles, document imaging and scanning systems, payment posting tools, payer websites, and data quality monitoring systems.
Maintain confidential information.
Meet or exceed customer service, productivity, and quality standards.
Handle hazardous drugs as applicable, in accordance with NIOSH and USP 800 guidelines.