Patient Access Representative II

Endeavor Health•Highland Park, NJ

5d•$20 - $29•Onsite

About The Position

The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. The role supports the patient experience and the hospital’s commitment to high-quality healthcare services by helping patients access care, identifying payment sources, and maintaining accurate records in accordance with compliance requirements. The position is full-time and located in Highland Park, Illinois. The schedule is Monday through Friday, 10:30 a.m.–7:00 p.m., Saturday, 7:00 a.m.–3:00 p.m., and rotating holidays, 7:00 a.m.–3:00 p.m. No travel is required. Endeavor Health describes itself as a fully integrated healthcare delivery system serving more than 4.2 million residents across six northeast Illinois counties. It has more than 25,000 team members, more than 6,000 physicians, over 300 ambulatory locations, and eight acute care hospitals. The organization states that it encourages employees to pursue career goals and professional growth and is committed to a culture of connection, belonging, learning, and excellence.

Requirements

High school diploma or equivalent required.
One year of customer service experience in a healthcare- or health-insurance-related field required.

Nice To Haves

College degree preferred.
Basic knowledge of medical terminology and insurance industry terminology preferred.

Responsibilities

Act as an internal and external resource for customer groups by providing access to healthcare services in accordance with established policies.
Identify payment sources for services, assist with collecting payments, and direct patients or their representatives to financial counseling as appropriate.
Maintain accurate electronic medical records and comply with internal and governmental or regulatory requirements.
Process patient registrations, schedule appointments, and verify insurance coverage.