Representative II, Patient Access

Trinity Health • Silver Spring, MD

1d • $18 - $25 • Onsite

About The Position

The Representative II, Patient Access obtains and verifies demographic and financial information for inpatients and outpatients before or during registration. The role provides customer service to patients, family members, physician offices, third-party payers, and coworkers; communicates financial and insurance information to case management and financial counseling staff when appropriate; and completes managed care notification requirements. The representative protects patient confidentiality and follows hospital privacy and security policies. The role may also involve entering laboratory and radiology orders.

To minimize financial risk, the representative assesses patients’ financial status, verifies and enters accurate information in the registration system, obtains signatures on required hospital and regulatory forms, and collects applicable patient payments before or when services are provided. The position is part-time, with a night shift from 10:30 p.m. to 7:00 a.m. on Fridays and Saturdays, including every other weekend, in Silver Spring.

Requirements

• High school graduate or GED.
• At least two years of hospital registration or insurance verification experience upon hire.
• Ability to communicate clearly and effectively verbally and in writing.
• Proficiency with computers, including Microsoft products and email.
• Typing speed of at least 45 words per minute.
• Excellent telephone customer service skills and strong interpersonal communication, problem-solving, and organizational skills.
• Willingness to transport patients by wheelchair and meet patient age-specific needs.
• Ability to stand for long periods.

Nice To Haves

• Fluency in both English and Spanish; Spanish may be required in specific settings.
• Familiarity with third-party insurance payers and medical terminology.

Responsibilities

• Obtain and verify demographic and financial information for inpatients and outpatients before or during registration.
• Provide excellent customer service to patients, family members, physician offices, third-party payers, and coworkers.
• Communicate financial and insurance information to case management and financial counseling staff when appropriate.
• Complete managed care notification requirements.
• Maintain patient confidentiality and comply with hospital privacy and security policies.
• Enter laboratory and radiology orders when necessary.
• Assess patients’ financial status and minimize financial risk associated with providing services.
• Verify and enter accurate patient information into the registration system.
• Obtain signatures on required hospital and regulatory forms.
• Obtain applicable patient payments before or at the time services are provided.
• Transport patients by wheelchair when needed and meet patient age-specific needs.

Benefits

• Medical, dental, vision, and mental health benefits, paid time off, 403(b), education assistance, and voluntary benefits are described as available from the first day of employment; the posting notes that roles under 0.3 FTE (16 hours weekly) or per diem roles are non-benefit eligible.
• Flexible schedules to support work/life balance.
• Free onsite parking.
• Referral Rewards Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED