Patient Access Representative II
Sutter Health•Berkeley, CA
•$35 - $49
About The Position
Serves as the face-to-face point of contact for patients in a hospital setting. Obtains the information needed to register and financially clear patients, greets patients and family members, and obtains or verifies relevant information for service delivery. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings.
Requirements
- High school diploma or General Education Diploma (GED).
- One year of recent relevant experience.
- General knowledge of patient access and financial counseling functions in acute and non-acute settings.
- Working knowledge of insurance and medical terminology.
- Knowledge of the Emergency Medical Treatment and Active Labor Act (EMTALA) and consent laws.
- Time-management skills and ability to manage frequent in-person patient contacts while accurately maintaining and documenting data in patient registration systems.
- Ability to work accurately and efficiently across multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring systems.
- Verbal and written communication skills and active listening skills.
- Accuracy and attention to detail.
- Decision-making and problem-solving skills.
- Ability to work concurrently on varied tasks and projects in a diverse environment.
- Ability to meet or exceed targeted customer service, productivity, and quality standards.
- Computer proficiency.
- Ability to work with and maintain confidential information.
Responsibilities
- Greet patients and family members and serve as the face-to-face customer service point of contact.
- Obtain and verify information needed to register and financially clear patients for services.
- Maintain and document registration data accurately while managing frequent in-person patient contacts.
- Provide a positive patient experience by demonstrating knowledge of Sutter Health’s system and service offerings.
Benefits
- Comprehensive benefits package for eligible positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
