Medical Office Assistant Jobs

About The Position

Requirements

• 2 or more years' work experience required.
• High school diploma or equivalent required.
• 1 or more years of experience working with a broadly diverse population and the ability to work harmoniously with diverse groups of individuals required.
• Ability to work independently with minimal supervision.
• Ability to manage time and effort to meet strategic objectives.
• Knowledge of principles and processes for providing excellent customer service, both internal and external.
• Knowledge of all applicable WWH policies and procedures.
• Excellent oral and written communication skills.
• Knowledge of healthcare information systems with the ability to adapt to new electronic medical records and population health platforms.
• Analytical skills necessary for the preparation of accurate, concise, and comprehensive reports.
• Ability to maintain records and information in an accurate, timely, and confidential manner.
• Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
• Fluency in medical terminology.
• Knowledge of standard medical office/clinic procedures.
• Ability to build relationships with outside providers, insurers, and healthcare facilities to facilitate the referral process.

Nice To Haves

• 3 or more years of experience in the medical field preferred.
• bachelor’s degree preferred.
• Valid Medical Assistant Diploma/Certificate preferred.
• 1 or more years of experience working with members of the Lesbian, Gay, Bisexual, Transgender, Gender Expansive, Queer, Asexual, and Intersexed communities preferred.
• 1 or more years of experience working with people living with HIV or issues related to HIV care preferred.
• Knowledge of eCW preferred.
• Knowledge of CPT-4/ICD coding.

Responsibilities

• Performs and behaves in accordance with Whitman-Walker’s mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
• Maintains a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
• Demonstrates excellent customer service by identifying and exceeding customer requirements.
• Adheres to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
• Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
• Demonstrates organizational skills necessary to multi-task, meet deadlines, and re-prioritize as needed.
• Participates in organizational quality and performance improvement activities.
• Member of the onsite care team providing administrative support using all required modalities including but not limited to internal and external patient scheduling as needed, scanning and uploading patient documents, obtaining clinician signatures, and coordinating the completion of all required forms for procedures, durable medical equipment, home health services, medical and radiology prior authorizations, and radiology and specialty referrals
• Supports team members in the maintenance of specialty care referral locations to provide to patients as well as locations stored in the EMR
• Efficiently and accurately documents and maintains records within the Electronic Medical Record (EMR) based on WWH guidelines and standards.
• Contacts patient insurance plans through all required modalities to obtain prior authorization or predeterminations prescriptions and onsite procedures and treatment
• Track sent specialty care and radiology referrals to ensure patient kept appointments and all necessary reports are returned. Request external specialist reports.
• Daily Team Review of clinical schedule in order to promote efficiency, communication, and advanced preparation among all members of the medical team.
• Answers telephone and intercom calls and provides information or relays messages to clients and medical staff.
• Responds to calls from hospitals and outside clinicians, and provides medication lists, recent lab values, etc.
• Routinely participates in monthly/weekly interdisciplinary medical team meetings.
• Other duties as assigned.