Medical Office Assistant (CMA, RMA, CCMA or MOA)

CAROLINA ASTHMA AND ALLERGY CENTER • Gastonia, NC

18d • Onsite

About The Position

A non-exempt position responsible for performing a variety of duties in a specialty office. The Medical Office Assistant may work in both clinical and administrative areas, assisting physicians with patient care and handling clerical, environmental, and organizational tasks. The role provides information to patients so they can fully use and benefit from clinical services. The assistant must be able to travel to all clinic locations within the company.

Responsibilities may include supporting patient flow and care, assisting with examinations and procedures, collecting patient histories and specimens, performing screenings, documenting care, relaying instructions, and responding to calls. Clerical work may include managing medical records, obtaining reports and referral information, completing forms, scheduling appointments, verifying insurance and demographics, and maintaining charts. Environmental duties include preparing and cleaning rooms and equipment, maintaining infection-control practices and records, and managing supplies. Organizational duties include promoting patient rights, responding to emergency codes, and sharing patient or staff concerns with a supervisor.

Clinical medical-assisting duties vary according to state law and may include taking vital signs, preparing patients for examinations, administering medications and injections, verifying prescriptions against physician orders, handling biohazard waste, assisting with laboratory procedures, triage and first aid, and providing patient instruction. Medical assistants must adhere to the MA scope of practice. The role also involves completing clinical and triage tasks, contacting patients with laboratory or radiology results, preparing medication prior-authorization paperwork, supporting teammates, and keeping the office organized and ready to operate. Other duties may be assigned.

Qualifications include a high school diploma or GED, a medical office assistant diploma from an accredited vocational institution, or community college coursework in medical assisting. A bachelor’s degree in health sciences is preferred. Candidates need at least one year of recent medical-assistant experience in a medical facility or documented completion of a medical-office externship. Current national certification as an RMA through AMT or as a certified assistant through AAMA, current CPR certification, and current health records with appropriate hepatitis B and tuberculosis immunizations are required. Candidates should know health care and medical-office protocols, communicate effectively and diplomatically, perform medical-assisting tasks, learn and retain patient-care procedures, present a professional image, prioritize delegated work, and demonstrate compassion.

Requirements

• High school diploma or GED, medical office assistant diploma from an accredited vocational institution, or community college coursework in medical assisting.
• At least one year of recent experience working as a medical assistant in a medical facility, or documented evidence of a completed externship in a medical office.
• Current national certification as a registered medical assistant through the American Medical Technologists (AMT) or as a certified assistant through the American Association of Medical Assistants (AAMA).
• Current CPR certification.
• Current health records with appropriate immunizations for work in health care, including hepatitis B and tuberculosis.
• Knowledge of the health care field, medical-office protocols and procedures, assisting tasks specific to the medical practice, and information that must be conveyed to patients and families.
• Ability to perform medical-assisting tasks appropriately and communicate with intact interpersonal skills and diplomacy.
• Ability to understand patient-education needs and effectively share information with patients and families.
• Ability to learn and retain patient-care procedures, project a pleasant and professional image, plan and prioritize delegated tasks, and demonstrate compassion and caring.
• Must adhere to the MA scope of practice.

Nice To Haves

• Bachelor’s degree in health sciences.

Responsibilities

• Support patient care, including checking schedules and organizing patient flow; accompanying patients; assisting with walking, transfers, dressing, specimen collection, and exam preparation; collecting histories; performing screenings; assisting with procedures; charting; relaying instructions; and answering calls.
• Perform clerical duties, including sending and receiving medical records; obtaining laboratory, X-ray, hospital, and referral information; completing forms and requisitions; scheduling appointments; verifying insurance coverage and patient demographics; and maintaining complete, appropriately filed charts.
• Prepare instruments, equipment, and exam or procedure rooms according to department protocols; clean rooms, instruments, and equipment between visits; maintain infection-control practices; clean and maintain the sterilizer and associated records; and order, sort, store, and restock supplies.
• Promote patient rights, respond appropriately to emergency codes, and communicate patient or staff problems to the immediate supervisor.
• Perform clinical medical-assisting duties within state law and the MA scope of practice, which may include medical asepsis, vital signs, examination preparation, clinical pharmacology, medication and injection administration, prescription verification, biohazard disposal and monitoring, therapeutic modalities, patient instruction, laboratory procedures, quality control, emergency triage, and first aid.
• Use work time efficiently to complete clinical and triage tasks, contact patients with laboratory or radiology results, complete medication prior-authorization paperwork, assist team members, clean, organize, stock supplies, and prepare the office to operate efficiently.
• Travel to all clinic locations within the company.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED