NCMA)

Piedmont HealthCare PA•Mooresville, IN

About The Position

Responsible for assisting physicians with patient care, clerical, environmental, and organizational tasks. The role includes appointment scheduling and chart management, providing patients with information about clinic services, and conveying a positive image of the clinic. The medical assistant may be assigned to a specific medical specialty, such as cardiology, to support related patient care. Patient-care duties may include organizing patient flow, accompanying and assisting patients, collecting histories and specimens, performing screenings, assisting with procedures and injections, documenting vital signs and weight, relaying instructions, answering calls, and performing phlebotomy when assigned. Clerical work may include managing medical records and documents, obtaining reports and referral information, completing forms, scheduling appointments, and verifying insurance coverage and patient demographics. Environmental and organizational duties may include preparing and cleaning rooms, instruments, and equipment; maintaining sterilizers and records; managing supplies; promoting patient rights; responding to emergency codes; and promptly sharing concerns with supervisors. The role also maintains OSHA/HIPAA compliance as assigned, including updating manuals and serving as a first responder for employee exposures or incidents. Other duties may be assigned.

Requirements

High school diploma; some college is preferred.
Completion of an accredited MOA program, including an externship.
At least one year of work experience in a public-contact job, preferably service-related.
Experience in health care or a practice setting.
Maintain an accepted certification: CMA through the American Association of Medical Assistants; RMA through American Medical Technologists; CCMA through the National HealthCareer Association; NCMA through the National Center for Competency Testing; or CDT through the Association of Certified Dermatology Techs.
Maintain CPR certification.
Knowledge of the health care field and medical specialty, specialty-related assisting tasks, and information to convey to patients and families.
Ability to perform tasks appropriately; communicate with tact and diplomacy; understand and address patient education needs; learn and retain patient-care procedures; project a pleasant, professional image; plan, prioritize, and complete delegated tasks; and demonstrate compassion and caring.

Nice To Haves

Some college.
Experience in a public-contact job, preferably service-related.
Experience in health care or a practice setting.

Responsibilities

Assist physicians with patient care and support clinic operations.
Check schedules, organize patient flow, accompany patients to exam or procedure rooms, and assist with walking, transfers, dressing, specimen collection, and exam preparation.
Collect patient histories and perform screenings according to provider guidelines.
Assist physicians and nurses with procedures and injections; document patient vital signs and weight.
Relay instructions to patients, families, and pharmacies; answer calls and provide pertinent information.
Perform phlebotomy as assigned.
Send and receive patient medical records; obtain laboratory and imaging reports, hospital notes, and referral information.
Complete forms and requisitions, schedule appointments, verify insurance coverage and patient demographics, and manage and file documents.
Set up instruments and equipment according to department protocol; clean rooms, instruments, and equipment between visits to maintain infection control.
Clean and maintain the sterilizer according to its maintenance schedule and keep appropriate records.
Order, sort, and store supplies, and restock exam and procedure rooms.
Respect and promote patient rights, respond appropriately to emergency codes, and promptly share patient or staff concerns with immediate supervisors.
Maintain OSHA/HIPAA compliance as assigned, including updating manuals and acting as a first responder for employee exposures or incidents.
Perform other responsibilities or duties as assigned.