Lewisville - Medical Assistants Front Office

Panoramic Health•Lewisville, TX

About The Position

The Front Office Medical Assistant handles both administrative and clinical medical-assisting duties. The role supports patients and communicates with them to provide an exceptional experience, reinforce satisfaction and trust, and encourage organizational loyalty. The position welcomes and prepares patients for appointments, shares relevant visit information, and clearly explains scheduled services. Administrative duties include collecting and maintaining appointment documentation, validating demographic and insurance information, communicating schedule delays, collecting payments, scheduling appointments, and keeping reception and waiting areas organized. Clinical duties include preparing and administering medications as directed, performing basic laboratory tests and EKGs when ordered or indicated, removing sutures, changing dressings, taking medical histories, providing medication and diet instructions, and authorizing prescription refills as directed. The position also prepares and maintains examination and treatment rooms, supplies, and equipment, and performs other assigned duties.

Requirements

High school diploma or equivalency.
Medical Assistant certification from an accredited school, with credentials meeting state requirements and applicable regulations.
Ability to perform basic patient data entry in the athenaClinicals electronic health record and use Microsoft Office.
Skill in using a computer, calculator, and copy machine.
Basic knowledge of correct English usage, spelling, and punctuation.
Basic knowledge of modern office practices, materials, and procedures.
Basic knowledge of medical examination, diagnostic, and treatment-room procedures.
Basic knowledge of insurance requirements and procedures.
Knowledge of medical terminology.
Proficiency with general math skills.
Ability to comply with HIPAA, OSHA, Compliance, and IT standards and policies.

Nice To Haves

Current BLS certification for healthcare providers is preferred; it is required within 90 days of employment.
One year of experience is preferred.

Responsibilities

Greet patients and visitors professionally and warmly; answer phones.
Obtain insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation, and save them appropriately in the practice EMR.
Validate demographic and insurance information and inform patients of privacy policies and procedures.
Communicate unexpected schedule delays and assist with patient comfort when delays occur.
Collect co-payments, reconciliation charges, and outstanding balances at check-in, and submit batches daily.
Keep reception and patient waiting areas clean and organized.
Schedule appointments and follow-up appointments in accordance with established policies and procedures.
Prepare and administer medications as directed by the Physician.
Perform basic laboratory tests and EKGs as ordered or indicated, as well as suture removal and dressing changes.
Perform medical histories and provide patients with instructions regarding medications and diet.
Authorize prescription refills as directed.
Prepare, clean, and maintain examination and treatment rooms, supplies, and equipment.
Perform other duties and responsibilities as required, assigned, or requested.