Medical Front Office

NextCare • Golden, CO

1d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Front Office Receptionist who enjoys a fast-paced setting and working in a team environment. The receptionist is the first point of contact for clinic patients and supports the organization by providing exceptional customer service and treating patients with respect and dignity. The role helps keep the clinic and reception area running smoothly and supports optimal patient flow and satisfaction. Employees are expected to be cross-trained and may be assigned front-office functions, back-office functions, or both, according to clinic staffing needs and business requirements.

Requirements

• High school diploma or GED.
• At least two years of experience in registration or front-office work in a physician's office, hospital emergency department, and/or urgent-care setting.
• Typing and computer proficiency in Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and use critical thinking.
• Education is subject to pre-employment background screening; a diploma copy may be requested, and official transcripts may be required if education cannot be verified.

Responsibilities

• Keep patients and families informed of wait times and monitor patient flow, including placing patients into rooms as needed.
• Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
• Obtain personal and insurance information from patients and enter it into the EMR system.
• Complete insurance forms required for registration to support proper reimbursement from payors.
• Prepare the daily deposit, reconciliation, and statistical information.
• Maintain adequate front-office supplies and ensure equipment functions properly.
• Answer telephone calls using quality customer service skills.
• Keep the patient waiting area and restrooms clean and present a positive image of NextCare.
• Manage patient appointments scheduled through the NextCare website.
• Immediately notify the back office of urgent medical concerns a patient may be experiencing.
• Educate patients about NextCare services for their current or next visit.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow established policies and procedures, objectives, quality assurance programs, and safety, environmental, and infection-control standards.
• Participate in education programs and attend meetings as required.
• Participate in orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
• Support clinic operations and patient satisfaction through exceptional customer service and respectful treatment of patients.

Benefits

• Medical benefits
• Health savings account
• NextCare employee visit program
• Dental insurance
• Vision insurance
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED