Medical Front Office

Select Medical•Mesquite, TX

2d•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation is hiring a full-time Patient Service Specialist in Mesquite, Texas. The position requires a customer-service-oriented, detail-focused individual who can work in a fast-paced environment. Hours vary between Monday and Friday, 7 a.m. and 7 p.m., and the employee must be willing to adjust their schedule to meet center needs. The role may also require travel to another center or site for coverage. The Patient Service Specialist supports outpatient operations by coordinating appointments, registering patients, verifying insurance and authorizations, explaining benefits and financial responsibilities, collecting patient payments, and maintaining accurate electronic medical records and documents. The position also handles daily charge reconciliation, reporting, requests for information, office supplies, and mail. Compensation depends on experience and internal equity, with a stated starting salary of $18–$25 per hour.

Requirements

High school diploma or GED.
Customer service orientation and attention to detail.
Ability to work in a fast-paced environment.
Willingness to adjust schedule to meet center needs.

Nice To Haves

Customer service experience.
Knowledge of insurance verification.
Experience in healthcare, medical, or dental office administration.

Responsibilities

Perform patient check-in and check-out.
Verify insurance and obtain required authorizations before patient visits.
Schedule and coordinate patient appointments, working with the Center Manager to minimize cancellations and support treatment adherence.
Register patient information and ensure forms are complete, signed, and accurately documented in the electronic medical record.
Explain benefits, financial responsibilities, billing, and outpatient policies.
Collect payments toward patient responsibility at each visit.
Scan and maintain medical documents.
Reconcile and post charges daily and complete other reporting to support clean claim processing.
Respond to requests for information from patients, other departments, and physicians.
Maintain the office, order supplies, and manage mail.
Travel to a non-home center or other site for coverage when necessary.
Attend mandatory meetings and in-service education programs.