Medical Front Office
About The Position
The Patient Service Specialist (PSS) provides front-office support at Baylor Scott & White Institute for Rehabilitation in Mesquite, Texas. The role requires a customer-service-oriented, detail-focused person who can work in a fast-paced environment. Duties include patient check-in and check-out, insurance verification, scheduling, reporting, faxing, scanning, and other office tasks. Hours vary between Monday and Friday, 7 a.m. and 7 p.m., and the employee must be willing to adjust their schedule to meet center needs. Travel to another center or site for coverage may be required. The PSS coordinates patient appointments with the Center Manager to minimize cancellations and support treatment adherence. The role registers patient information and ensures forms are complete, signed, and accurately recorded in the electronic medical record. It also involves verifying insurance and obtaining required authorizations, explaining benefits and financial responsibilities, collecting patient payments, maintaining medical documents, reconciling and posting charges, responding to information requests, and maintaining office supplies and mail.
Requirements
- High school diploma or GED.
- Customer-service orientation and attention to detail.
- Ability to work in a fast-paced environment.
- Willingness to adjust schedule to center needs and travel to another location for coverage when necessary.
Nice To Haves
- Customer service experience.
- Knowledge of insurance verification.
- Healthcare, medical, or dental office administration experience.
Responsibilities
- Perform patient check-in and check-out, scheduling, insurance verification, reporting, faxing, scanning, and other office duties.
- Coordinate patient appointments with the Center Manager to minimize cancellations and support treatment adherence.
- Register patient information and ensure forms are complete, signed, and accurately documented in the electronic medical record.
- Verify patient insurance and obtain required authorizations before visits.
- Explain benefits, financial responsibilities, billing, and outpatient policies.
- Collect payments toward patient responsibility at each visit.
- Scan and maintain medical documents.
- Reconcile and post charges daily and complete other reporting to support clean claim processing.
- Respond to requests for information from patients, other departments, and physicians.
- Maintain the office, order supplies, and manage mail.
- Adjust schedule to meet center needs.
- Attend mandatory meetings and in-service education programs.
- Travel to a non-home center or other site for coverage when necessary.
Benefits
- Health, dental, and vision insurance; life insurance; prescription coverage.
- Paid Time Off (PTO) and Extended Illness Days (EID).
- 401(k) retirement plan with company match.
- Short- and long-term disability.
- Personal and family medical leave.
- PSS Ladder Program.
- Eligibility and effective dates vary.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
