Medical Front Office

NextCare • Scottsdale, AZ

5d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Front Office Receptionist to work in a fast-paced, team-oriented clinic environment. The receptionist is the first point of contact for patients and helps ensure the clinic and reception area run smoothly, with patient flow and satisfaction at an optimal level. The role supports the organization by providing exceptional customer service and treating patients with respect and dignity.

The receptionist keeps patients and families informed about wait times, monitors patient flow, processes discharges, prepares charges, collects payments, obtains signatures, and issues receipts. Employees may be cross-trained and assigned to front-office or back-office functions, or both, depending on clinic staffing needs and business requirements. The position may also include other related duties assigned by company policy or management, including assisting back-office team members within the scope of practice.

Requirements

• High school diploma or GED.
• At least two years of experience in registration or front office in a physician’s office, hospital emergency department, and/or urgent care setting.
• Typing and computer proficiency with Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and think critically.

Responsibilities

• Obtain patients’ personal and insurance information and enter it into the EMR system.
• Monitor patient flow, including placing patients into rooms as needed.
• Complete insurance forms required for registration to support proper reimbursement from payors.
• Prepare the daily deposit, reconciliation, and statistical information.
• Maintain adequate front-office supplies and ensure equipment is functioning properly.
• Answer telephone calls using quality customer service skills.
• Keep the patient waiting area and restrooms clean and presentable.
• Manage appointments scheduled through the NextCare website.
• Promptly notify the back office of urgent medical concerns a patient may be experiencing.
• Educate patients about NextCare services for their current or future visits.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow established policies, procedures, objectives, quality assurance programs, safety standards, environmental standards, and infection-control standards.
• Participate in education programs and attend meetings as required.
• Participate in orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
• Keep patients and families informed of wait times and support patient discharge, including preparing charges, collecting payments, obtaining signatures, and issuing receipts.

Benefits

• Medical coverage
• Health savings account
• NextCare employee visit program
• Dental insurance
• Vision insurance
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED