Medical Front Office

NextCare • Abilene, TX

20h

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Front Office Receptionist who enjoys a fast-paced setting and working as part of a team. The receptionist is the clinic’s first point of contact for patients and helps keep patients and families informed about wait times while supporting smooth patient flow and a positive patient experience.

The role supports registration, scheduling, patient discharge, payment collection, clinic administration, and front-office upkeep. Employees are expected to be cross-trained and may be assigned front-office or back-office functions, or both, according to clinic staffing needs and business requirements.

Requirements

• High school diploma or GED; education is subject to pre-employment background verification, and official transcripts may be requested if education cannot be verified.
• At least two years of experience in registration or front office in a physician’s office, hospital emergency department, and/or urgent care setting.
• Typing and computer proficiency in Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and use critical thinking.

Responsibilities

• Welcome patients as the first point of contact and keep patients and families informed of wait times.
• Obtain patient personal and insurance information and enter it into the EMR system.
• Monitor patient flow, including placing patients into rooms as needed.
• Complete required insurance forms for registration to support proper reimbursement from payors.
• Process patients for discharge, including preparing charges, collecting payment, obtaining signatures, and issuing receipts.
• Prepare the daily deposit, reconciliation, and statistical information.
• Maintain adequate front-office supplies and ensure equipment is functioning properly.
• Answer telephone calls using quality customer service skills.
• Keep the patient waiting area and restrooms clean and reflective of a positive company image.
• Manage patient appointments scheduled through the NextCare website.
• Immediately notify the back office of urgent medical concerns a patient may be experiencing.
• Educate patients about NextCare services for their current or next visit.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow established policies and procedures, objectives, quality assurance programs, and safety, environmental, and infection-control standards.
• Participate in education programs and attend required meetings.
• Participate in orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
• Support exceptional customer service and treat patients with respect and dignity while helping ensure the clinic runs smoothly and patient flow and satisfaction are optimal.

Benefits

• Medical benefits
• Health savings account
• NextCare employee visit program
• Dental benefits
• Vision benefits
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan benefits for employees of all statuses
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED