Medical Front Office

Select Medical•Mckinney, TX

4d•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation McKinney, TX (Lake Forest) is seeking a Patient Service Specialist (PSS) for a Full Time position. The hours vary between Monday - Friday 7am - 7pm. This role requires a customer service-oriented, detail-oriented individual capable of working in a fast-paced environment. Responsibilities include patient check-in and check-out, insurance verification, scheduling, report generation, faxing, scanning, and other general office duties. The PSS will coordinate patient appointments to minimize cancellations and support treatment adherence, register patient information ensuring accuracy and completeness in the electronic medical record, and verify patient insurance, obtaining necessary authorizations. They will also explain benefits, financial responsibilities, billing, and outpatient policies, collect patient responsibility payments, and scan/maintain medical documents. Daily reconciliation and posting of charges, along with other reporting, are essential for clean claim processing. The PSS will respond to information requests from patients, other departments, and physicians, maintain the office, order supplies, and manage mail. A willingness to adjust schedules to meet center needs is also required. Attendance at mandatory meetings and in-service education programs is expected, and travel to non-home locations for coverage may be necessary.

Requirements

HS diploma or GED is required

Nice To Haves

Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration

Responsibilities

Check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.
Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Collects towards patient responsibility at each visit.
Scan and maintain medical documents.
Reconciles and posts charges daily and other reporting to ensure clean claim processing.
Responds to all request for information from patients, other department and physicians.
Maintains office, orders supplies and manages mail.
Willingness to adjust schedule to center needs.
Attends all mandatory meetings and in-service education programs.
Travels to non-home location center or other site for coverage when necessary.