Medical Front Office

NextCare • Phoenix, AZ

10d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Front Office Receptionist for a fast-paced, team-oriented clinic. The receptionist is the first point of contact for patients and supports a smooth-running clinic by providing exceptional customer service, treating patients with respect and dignity, and helping maintain efficient patient flow and satisfaction. Employees may be cross-trained and assigned front-office or back-office functions, or both, depending on clinic staffing and business needs.

Requirements

• High school diploma or GED.
• At least two years of registration or front-office experience in a physician's office, hospital emergency department, and/or urgent care setting.
• Typing and computer proficiency using Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and use critical thinking.

Responsibilities

• Keep patients and families informed of wait times and monitor patient flow, including placing patients into rooms as needed.
• Process patients for discharge, including preparing charges, collecting payments, obtaining necessary signatures, and issuing receipts.
• Obtain personal and insurance information from patients and enter it into the EMR system.
• Complete insurance forms required for registration to support proper reimbursement from payors.
• Prepare daily deposits, reconciliations, and statistical information.
• Maintain adequate front-office supplies and ensure equipment is functioning properly.
• Answer telephone calls using quality customer service skills.
• Keep the patient waiting area and restrooms clean and presentable.
• Manage patient appointments scheduled through the NextCare website.
• Immediately notify the back office of urgent medical concerns a patient may be experiencing.
• Educate patients about services offered by NextCare for their current or future visits.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow established policies, procedures, objectives, quality assurance programs, and safety, environmental, and infection-control standards.
• Participate in education programs and attend meetings as required.
• Participate in orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.

Benefits

• Medical benefits
• Health savings account
• NextCare employee visit program
• Dental benefits
• Vision benefits
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan benefits
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED