Medical Assistant/Medical Front Office

NextCare•Lake Havasu City, AZ

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Assistant who enjoys a fast-paced setting and working as part of a team. The role supports patient care in the back office and may also support front-office reception. The Medical Assistant helps maintain smooth clinic operations and patient flow while providing respectful, dignified care tailored to patients’ needs. Employees are expected to be cross-trained and may be assigned to front-office or back-office duties, or both, based on clinic staffing and business requirements. Patient-care duties include assisting providers with examinations, vitals, procedures, and other direct-care processes under provider supervision and within the Medical Assistant scope of practice. The position may also include medication administration, blood draws, urine collection, splinting and casting, physicals, ear lavage, wound care, and oxygen administration. Additional laboratory responsibilities may include moderate-complexity testing, quality control and calibration, maintaining inspection-ready records, competency assessments, proficiency testing, specimen processing, LIS data entry, and reporting critical results according to applicable procedures. When supporting the front office, the Medical Assistant keeps patients and families informed about wait times, monitors patient flow, and processes discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts.

Requirements

Minimum of a high school diploma or equivalent/GED.
Completion of an approved (accredited) Medical Assistant training program; or completion of an unapproved (non-accredited) program plus national certification through AAMA (CMA), AMT (RMA), or NHA (CCMA).
For positions outside Arizona, an alternative qualifying path is completion of an unapproved Medical Assistant training program and at least one year of employment as a Medical Assistant after program completion, or verifiable work experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
Other Medical Assistant education or experience may be considered subject to review and approval by the Compliance and Regulatory department.
Proficiency with EMR/EHR systems.

Responsibilities

Assist providers with examinations, including obtaining patient vitals, procedures, and other direct patient-care processes under provider supervision and within the Medical Assistant scope of practice.
Administer medications according to policy and provider direction, following medication safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, which may include employer drug screens.
Perform splinting and casting as needed.
Conduct physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and document them on an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use EMR/EHR systems proficiently.
Perform other duties as assigned or described by Company policy.
Perform moderate-complexity clinical testing in authorized disciplines in accordance with the laboratory's COLA-approved SOP manual, where applicable.
Complete and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results, where applicable.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical laboratory activities.
Participate in documented competency assessments semiannually during the first year of employment and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency-testing samples as patient specimens, following anti-commingling regulations.
Accession, process, centrifuge, and evaluate specimen integrity, and accurately report data in the Laboratory Information System (LIS).
Recognize critical, life-threatening results and follow immediate notification protocols to the attending Texas healthcare provider.
Keep patients and families informed about wait times and monitor patient flow when assigned to the front office.
Process patient discharges, including preparing charges, collecting payment, obtaining signatures, and issuing receipts.