Medical Assistant / Medical Front Office

NextCare•Waco, TX

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Assistant to work in a fast-paced, team-oriented setting. The Medical Assistant provides direct patient care under the direct supervision of a provider and within the Medical Assistant's scope of practice, while also helping keep clinic operations and patient flow running smoothly. Employees are expected to be cross-trained and may be assigned to front-office or back-office functions, or both, according to clinic staffing and business needs. The role may include supporting clinical laboratory testing and related quality, documentation, competency, proficiency-testing, specimen-processing, and critical-result notification procedures. It may also include front-office reception duties such as informing patients and families about wait times, monitoring patient flow, processing discharges, preparing charges, collecting payments, obtaining signatures, and issuing receipts. The position requires a high school diploma or GED and qualifying Medical Assistant education, certification, or experience as detailed in the requirements. NextCare offers full-time employees a range of health and other benefits; employees of all statuses are offered 401(k) plan benefits. Benefits are subject to policy and plan rules.

Requirements

High school diploma or GED (Arizona requires a high school diploma or equivalent).
Completion of an approved (accredited) Medical Assistant training program; alternatively, completion of an unapproved (non-accredited) program together with a qualifying national certification, as specified for the applicable state.
In states other than Arizona, an alternative qualification is completion of an unapproved Medical Assistant training program and at least one year of employment as a Medical Assistant after program completion, or verifiable work experience directly supervised by a provider or physician group for at least 2,000 hours or one year.
For the specified national-certification pathway, certification may be through the American Association of Medical Assistants (CMA), American Medical Technologists (RMA), or National Healthcareer Association (CCMA).
Other Medical Assistant education or experience may be considered upon review and approval by the Compliance and Regulatory department.
Customer-friendly, energetic, and passionate approach to patient service; ability to work in a fast-paced setting and as part of a team.
Proficiency with EMR/EHR systems.

Responsibilities

Assist providers with examinations, including taking patient vital signs, procedures, and other direct patient-care processes under provider supervision and within the Medical Assistant's scope of practice.
Administer medications according to policy and provider direction, following medication-administration safety protocols.
Perform blood draws as directed by the provider.
Collect urine specimens for testing, including employer drug screens, as needed.
Perform splinting and casting, as needed.
Conduct various physicals, including sports physicals.
Perform urgent-care duties such as ear lavage, wound care, and oxygen administration.
Promptly notify the provider on duty of unusual patient occurrences, including medication events, and complete an incident report.
Promptly notify the Clinic Manager of patient or employee safety concerns.
Follow laboratory and clinical accreditation policies and requirements.
Use the electronic medical record/electronic health record system proficiently.
Perform moderate-complexity clinical testing in authorized disciplines, such as chemistry, hematology, and urinalysis, according to the laboratory's COLA-approved standard operating procedures.
Perform and document daily instrument calibrations, quality-control tracking, and corrective actions for out-of-range values before reporting patient results.
Maintain orderly, verifiable, audit-ready logs for pre-analytical, analytical, and post-analytical work in preparation for COLA surveys.
Participate in documented competency assessments semiannually during the first year of employment and annually thereafter, covering the six CLIA-mandated elements.
Test and document blind proficiency-testing samples as patient specimens, following anti-commingling regulations.
Accession, process, and centrifuge specimens; evaluate sample integrity; and accurately enter data into the Laboratory Information System.
Recognize critical, life-threatening results and promptly follow notification protocols for the attending Texas healthcare provider.
When assigned to front-office reception, keep patients and families informed of wait times and monitor patient flow.
Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
Perform other related duties as assigned or described by Company policy.