Medical Front Office

NextCare • Phoenix, AZ

2d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Front Office Receptionist who enjoys working in a fast-paced setting and as part of a team. The receptionist is the first point of contact for clinic patients and helps keep patients and families informed about wait times while supporting efficient patient flow and a positive patient experience.

The role handles patient registration and discharge, including collecting personal and insurance information, entering data into the electronic medical record (EMR), preparing charges, collecting payments, obtaining signatures, and issuing receipts. The receptionist also supports insurance processing, clinic administration, patient appointments, and the upkeep of the reception area. Employees may be cross-trained and assigned to front-office or back-office functions, or both, according to clinic staffing needs and business requirements.

NextCare describes its culture as grounded in caring, growth, integrity, results, and teamwork, with a commitment to quality and service in high-access healthcare.

Requirements

• High school diploma or GED.
• At least two years of experience in registration or front-office work in a physician’s office, hospital emergency department, and/or urgent-care setting.
• Typing and computer proficiency in Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and use critical thinking.

Responsibilities

• Keep patients and families informed about wait times and monitor patient flow, including placing patients into rooms as needed.
• Process patient discharges by preparing charges, collecting payments, obtaining necessary signatures, and issuing receipts.
• Obtain patients’ personal and insurance information and enter it into the EMR system.
• Complete insurance registration forms to support proper reimbursement from payors.
• Prepare the daily deposit, reconciliation, and statistical information.
• Maintain adequate front-office supplies and ensure equipment is functioning properly.
• Answer telephone calls using quality customer-service skills.
• Keep the patient waiting area and restrooms clean and presentable.
• Manage patient appointments scheduled through the NextCare website.
• Immediately notify the back-office team of urgent medical concerns reported or experienced by a patient.
• Educate patients about services NextCare offers for their current or next visit.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow established policies, procedures, objectives, quality assurance, safety, environmental, and infection-control standards.
• Participate in education programs and attend required meetings.
• Participate in orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
• Provide exceptional customer service and treat patients with respect and dignity.
• Support smooth clinic and reception-area operations and optimal patient flow and satisfaction.
• Perform front-office or back-office functions, or both, as assigned based on clinic staffing needs and business requirements.

Benefits

• Medical benefits for full-time employees.
• Health savings account.
• NextCare employee visit program.
• Dental insurance.
• Vision insurance.
• Basic life insurance and voluntary employee, spouse, and child life insurance.
• Long-term disability and short-term disability.
• Employee assistance program.
• Critical illness and accident benefits.
• Legal and identity-theft benefits.
• Paid time off for full-time employees.
• 401(k) plan benefits for employees of all statuses.
• Shift differential benefits for employees in select positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED