Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA•Bethesda, MD

2d•Onsite

About The Position

This GS-0679-05 Medical Support Assistant (Office Automation) position is located in the Director for Medicine at Walter Reed National Military Medical Center. The role supports an outpatient clinic and performs receptionist, recordkeeping, and clerical duties within a medical treatment facility. The incumbent uses automated systems to enter, manipulate, and retrieve information and data; completes manual or automated requests for patient orders, blood work, and other patient-care or administrative needs; receives patients and visitors in person and by telephone as an initial point of contact; and maintains electronic and paper patient records in accordance with regulations, ensuring entries identify the patient and health care provider correctly. The position requires one year of specialized experience at the GS-04 level or qualifying education, or an acceptable combination of education and experience. The specialized experience must include ambulatory-setting receptionist, recordkeeping, or clerical work; scheduling or coordinating patient appointments; serving as a primary contact for patients or visitors; and maintaining medical records in accordance with applicable laws. The position also requires qualified-typist proficiency of 40 words per minute on a five-minute sample with no more than three errors. Employment is subject to a background investigation and credit check, and the incumbent must obtain and maintain eligibility for a Secret security clearance or access. Immunization screening, required vaccinations or applicable exemptions, and tuberculosis testing apply. The outpatient clinic schedule is Monday through Friday, 0730–1600. This is a Direct Hire Authority solicitation for appointment to the competitive service.

Requirements

Meet one of the qualification paths: one year of specialized experience equivalent to GS-04, four years of education above the high school level at an accredited business, secretarial, or technical school, junior college, college, or university, or a qualifying combination of education and experience totaling at least 100% of the requirements.
Specialized experience must include receptionist, recordkeeping, and/or clerical duties in an ambulatory setting; scheduling and/or coordinating patient appointments; serving as the main point of contact for patients and/or visitors; and maintaining medical records in accordance with applicable laws.
Type 40 words per minute on a five-minute sample with three or fewer errors.
Obtain and maintain eligibility for a Secret security clearance or access for the duration of employment; a background investigation and credit check are required.
Complete immunization screening; Hepatitis B immunization is required for positions with direct patient contact, and other immunizations may be required based on position type.
Meet the mandatory seasonal influenza vaccination requirement unless medically or religiously exempt with documentation provided upon hire.
Complete tuberculosis testing.
Provide proof of U.S. citizenship.
If qualifying with foreign education, provide an evaluation showing its equivalence to accredited U.S. education or U.S. college/university credit for the courses.
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
Complete the required one-year probationary period.
Use direct deposit for pay.

Responsibilities

Perform receptionist, recordkeeping, and miscellaneous clerical duties within the medical treatment facility.
Enter, manipulate, and retrieve information and data using automated systems.
Complete manual or automated request forms for individual patient orders, blood work, and other patient-care and administrative requests.
Receive patients and visitors in person or by telephone as the initial point of contact.
Maintain electronic and paper patient records according to regulations, ensuring entries contain proper patient and health care provider identification.