Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA•Air Force Academy, CO

3d•Onsite

About The Position

This position is located at the 10th Medical Group, Air Force Academy, in El Paso County, Colorado. The Medical Support Assistant performs receptionist, recordkeeping, and miscellaneous clerical duties. The incumbent receives patients and visitors in person and by telephone, obtains identifying information, determines the nature of visits or calls, ensures eligibility for care, and contacts Patient Administration for verification. The role schedules, maintains, and monitors patient appointment schedules for the clinic or practice. This is a Direct Hire Solicitation.

Requirements

One year of specialized experience performing customer service functions such as answering telephones, relaying messages, and handling customer complaints; scheduling medical appointments using automation programs; maintaining electronic or paper files; and using a personal computer and software to create documents and reports.
Alternatively, four years of education above high school from an accredited business, secretarial, or technical school, junior college, college, or university.
A combination of education and experience may qualify if it totals at least 100% of the requirements.
Typing proficiency of at least 40 words per minute on a five-minute sample, with no more than three errors.
Consent to seasonal influenza vaccination or provision of a recognized exemption; immunization screening is required.
Hepatitis B immunization is required for positions involving direct patient contact; proof of other immunizations may also be required depending on the position.
Must make every attempt to report to work on time and/or remain on duty during severe weather conditions.
Must report to work during contingency operations, natural disasters, extreme weather, or other emergency situations.
Applicants must be U.S. citizens and provide proof of U.S. citizenship.
Foreign education used to meet qualification requirements must be evaluated as equivalent to U.S. accredited education or receive full course credit from an accredited U.S. college or university.

Responsibilities

Perform receptionist, recordkeeping, and miscellaneous clerical duties.
Receive patients and visitors as the initial point of contact, in person or by telephone.
Obtain identifying information and determine the nature of visits or calls.
Ensure eligibility for care and contact Patient Administration for verification.
Schedule, maintain, and monitor patient appointment schedules for the clinic or practice.