- Greet patients and visitors, answer phones, and provide general administrative support
- Schedule patient appointments, verify insurance coverage, and collect co-pays
- Prepare and maintain patient medical records, including filing, scanning, and updating information
- Assist with medical coding, billing, and collections
- Prepare and process medical claims and insurance forms
- Assist with patient check-in and check-out procedures
- Maintain medical supply inventory and order supplies as needed
- Assist with patient scheduling and registration
- Assist with medical transcription and data entry
- Assist with patient education and discharge instructions
- Assist with patient referrals and authorizations
- Assist with medical research projects and other administrative tasks as needed
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Try It Now, FreeA strong Medical Support Assistant resume should emphasize efficiency improvements and patient satisfaction. Highlight your experience in implementing new systems, such as patient scheduling, electronic medical records, and referral systems, that have led to measurable improvements in wait times, data accuracy, and patient satisfaction scores. Additionally, showcase your ability to collaborate with healthcare professionals and insurance providers to develop patient education materials, manage billing processes, and assist with medical research projects.
Kelsey Kowalski
kelsey@kowalski.com
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(620) 461-1927
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linkedin.com/in/kelsey-kowalski
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@kelsey.kowalski
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Medical Support Assistant
Experienced Medical Support Assistant with 2 years of proven success in implementing process improvements and enhancing patient satisfaction. Skilled in managing medical supply inventory, billing and collections, and patient referrals. Recognized for reducing wait times, increasing patient understanding, and saving the organization thousands of dollars annually.
WORK EXPERIENCE
Medical Support Assistant
08/2022 – Present
MediPro Solutions
- Implemented a new patient scheduling system, resulting in a 25% reduction in appointment wait times and a 15% increase in patient satisfaction scores.
- Developed and maintained a comprehensive medical supply inventory system, reducing supply waste by 20% and saving the organization $5,000 annually.
- Assisted with the implementation of a new electronic medical records system, resulting in a 30% reduction in administrative errors and a 10% increase in patient data accuracy.
Medical Billing and Collections Coordinator.
11/2021 – 08/2022
Healthcare Revenue Management Solutions (HRMS)
- Managed the billing and collections process, resulting in a 95% collection rate and a 20% reduction in outstanding balances.
- Collaborated with physicians and nurses to develop patient education materials, resulting in a 25% increase in patient understanding of medical procedures and treatments.
- Implemented a new patient referral system, resulting in a 15% increase in patient referrals and a 10% increase in new patient appointments.
Medical Research Assistant
05/2021 – 11/2021
Healthcare Innovations Group (HIG)
- Assisted with medical research projects, resulting in the publication of two research papers in medical journals and recognition as a co-author.
- Developed and implemented a new patient check-in and check-out process, resulting in a 20% reduction in wait times and a 10% increase in patient satisfaction scores.
- Collaborated with insurance providers to verify coverage and process claims, resulting in a 90% approval rate and a 15% reduction in denied claims.
SKILLS & COMPETENCIES
- Patient scheduling and coordination
- Medical supply inventory management
- Electronic medical records (EMR) system implementation and management
- Billing and collections management
- Patient education material development
- Patient referral system implementation
- Medical research assistance
- Patient check-in and check-out process improvement
- Insurance verification and claims processing
- Interpersonal communication and collaboration
- Time management and organization
- Attention to detail and accuracy
- Adaptability to new technologies and processes
- Customer service and patient satisfaction
- Medical terminology and coding knowledge
COURSES / CERTIFICATIONS
Certified Medical Administrative Assistant (CMAA)
04/2023
National Healthcareer Association (NHA)
Certified Medical Office Assistant (CMOA)
04/2022
National Healthcareer Association (NHA)
Certified Medical Receptionist (CMR)
04/2021
American Medical Technologists (AMT)
Education
Associate of Applied Science in Medical Assisting
2016 - 2020
Pima Medical Institute
Tucson, AZ
Medical Assisting
Healthcare Administration
- Electronic Health Records (EHR) Management
- Medical Terminology
- Insurance Verification and Authorization
- Appointment Scheduling and Coordination
- Patient Intake and Assessment
- Medical Billing and Coding
- HIPAA Compliance
- Medical Transcription
- Medical Office Administration
- Inventory Management and Ordering
- Basic Medical Procedures (e.g. Vital Signs, EKG)
- Referral Coordination and Follow-Up
- Communication and Interpersonal Skills
- Attention to Detail and Accuracy
- Organization and Time Management
- Empathy and Compassion
- Multitasking and Prioritization
- Adaptability and Flexibility
- Problem Solving and Critical Thinking
- Teamwork and Collaboration
- Customer Service and Patient Care
- Conflict Resolution and Negotiation
- Confidentiality and Ethics
- Computer and Technology Skills
- Assisted
- Documented
- Monitored
- Facilitated
- Liaised
- Updated
- Scheduled
- Coordinated
- Communicated
- Organized
- Managed
- Educated
- Triaged
- Expedited
- Verified
- Transcribed
- Escalated
- Filed
The ideal length for a Medical Support Assistant resume typically depends on the individual's experience and career stage. However, there are some general guidelines you can follow to ensure your resume is concise and effectively communicates your skills and accomplishments.
One to two pages:
As a general rule, your resume should be no more than one to two pages long. For entry-level or early-career Medical Support Assistants, one page is usually sufficient. Experienced Medical Support Assistants with extensive accomplishments and a longer work history may require two pages, but it's essential to ensure that every piece of information is relevant and valuable.
Prioritize content:
When determining what to include on your resume, prioritize the most relevant and recent experience, skills, and achievements. Focus on the accomplishments that demonstrate your expertise in medical support and your ability to provide excellent patient care. Be selective and avoid including outdated or irrelevant information.
Use concise language:
To maximize space on your resume, use concise language and bullet points to describe your experience and achievements. Avoid long paragraphs or unnecessary details, and be sure to quantify your accomplishments whenever possible (e.g., improved patient satisfaction scores by 15%).
Tailor your resume:
Customize your resume for each job application, focusing on the skills and experiences most relevant to the specific Medical Support Assistant role you're applying for. This will help you present a targeted and impactful resume, while also ensuring you stay within the one to two-page limit.
The best way to format a Medical Support Assistant resume is to create a clear, well-organized, and visually appealing document that effectively showcases your skills, experience, and achievements. Here are some tips and recommendations for formatting a Medical Support Assistant resume:
Consistent formatting:
Ensure consistency in formatting throughout your resume, including font size, typeface, and spacing. Using a consistent format helps make your resume easy to read and navigate, making it more likely that hiring managers will review your entire document.
Clear section headings:
Clearly label each section of your resume (e.g., "Summary," "Experience," "Skills," "Education") with bold or underlined headings. This helps guide the reader's eye and makes it easier for them to find the information they're looking for.
Use bullet points:
Use bullet points to present your experience and achievements in a concise and easy-to-read format. This helps break up large blocks of text and enables hiring managers to quickly scan your resume for relevant information.
Reverse chronological order:
Present your work experience in reverse chronological order, starting with your most recent position and working backward. This format is preferred by most hiring managers, as it allows them to easily review your career progression and most recent accomplishments.
Focus on relevant skills and experience:
Highlight your experience in medical administration, scheduling appointments, and managing patient records. Emphasize your ability to work in a fast-paced environment, multitask, and communicate effectively with patients and healthcare professionals.
Include relevant certifications:
If you have any relevant certifications, such as Certified Medical Administrative Assistant (CMAA) or Certified Electronic Health Records Specialist (CEHRS), be sure to include them in your resume.
Proofread and edit:
Before submitting your resume, proofread and edit it carefully to ensure that it is free of errors and typos. Ask a friend or colleague to review it as well, as a fresh set of eyes can often catch mistakes that you may have missed.
By following these tips and recommendations, you can create a strong and effective Medical Support Assistant resume that will help you stand out to potential employers.
As a Medical Support Assistant, it's essential to include relevant keywords and action verbs in your resume to showcase your skills and experience effectively. These keywords will help your resume stand out to potential employers and demonstrate your proficiency in the role. Here are some suggestions for keywords and action verbs to consider incorporating in your resume:
1. Patient Scheduling: This is a crucial aspect of a Medical Support Assistant's role, so highlighting your experience in scheduling appointments, managing calendars, and coordinating with healthcare providers is essential.
2. Medical Records Management: Showcase your ability to maintain, update, and organize patient records, ensuring accuracy and confidentiality.
3. Insurance Verification: Emphasize your experience in verifying patient insurance information, handling billing inquiries, and coordinating with insurance companies.
4. Customer Service: Highlight your skills in providing excellent customer service to patients, including addressing their concerns, answering questions, and ensuring a positive experience.
Writing a resume with little to no experience as a Medical Support Assistant can be challenging, but it's not impossible. By focusing on your transferable skills, relevant coursework, and demonstrating your passion for healthcare, you can create a resume that stands out to hiring managers and recruiters. Here are some tips to help you craft an effective resume:
Emphasize transferable skills:
Even if you don't have direct experience as a Medical Support Assistant, you likely have transferable skills that are valuable in the field. These can include administrative skills, customer service, communication, organization, and attention to detail. Make sure to highlight these skills throughout your resume.
Showcase relevant coursework:
If you've taken any courses, either in school or as part of your previous roles, that are related to healthcare or medical support, make sure to include them on your resume. This can include medical terminology, anatomy and physiology, medical billing and coding, or healthcare administration. Explain your coursework and how it has prepared you for a role as a Medical Support Assistant.
Highlight education and certifications:
If you have a degree in a relevant field, such as healthcare administration or medical assisting, be sure to mention it. Additionally, include any certifications or courses you've completed, such as CPR certification or Medical Assistant certification from platforms like the American Association of Medical Assistants.
Demonstrate your passion for healthcare:
In your resume, make sure to demonstrate your passion for healthcare and helping others. This can include volunteer work, internships, or any other experience that shows your dedication to the field.
By following these tips, you can create a resume that showcases your skills and passion for healthcare, even if you have little to no experience as a Medical Support Assistant. Remember to tailor your resume to the specific job you're applying for and highlight any relevant experience or skills that make you a strong candidate.