Medical Support Assistant (Office Automation)
About The Position
This position is located at the Naval Medical Center San Diego, California, within the Directorate of Surgery, Neurosurgery Department. The Medical Support Assistant performs receptionist, recordkeeping, and other clerical duties within a medical treatment facility. The incumbent serves as an initial point of contact for patients and visitors, maintains appointment or admission schedules, manages patient records in accordance with regulations, and resolves local administrative complaints or refers them to the appropriate authorities. The position is a Direct Hire Solicitation and is designated Mission Essential. The incumbent must be able to obtain and maintain eligibility for a Secret security clearance or access, meet the seasonal influenza vaccination requirement, complete applicable immunization screening, and type at least 40 words per minute. Appointment may involve a one-year probationary period and a background investigation. The position is open to U.S. citizens.
Requirements
- U.S. citizenship.
- One year of specialized experience greeting patients or visitors in person or by telephone, scheduling medical appointments, and entering and retrieving information using automated medical systems; OR four years of education above high school at an accredited business, secretarial, or technical school, junior college, college, or university; OR a qualifying combination of education and experience totaling at least 100% of the requirements.
- Ability to type at least 40 words per minute based on a five-minute sample with three or fewer errors.
- Ability to obtain and maintain eligibility for a Secret security clearance or access for the duration of employment.
- Consent to annual seasonal influenza vaccination and completion of applicable occupational-risk immunization screening.
- Appointment may be subject to a suitability or fitness determination based on a background investigation.
- May be subject to a one-year probationary period.
- Required to report to or remain at work as scheduled during severe weather or other emergencies to support mission operations.
- Foreign education used to meet qualifications must be evaluated and deemed equivalent to U.S. accredited education, or receive full credit at an accredited U.S. college or university.
- Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
- Direct deposit of pay is required.
Nice To Haves
- Recruitment or relocation incentives may be authorized for highly qualified candidates.
- Advance leave accrual may be authorized for highly qualified candidates.
- Salary negotiation may be authorized for highly qualified candidates.
Responsibilities
- Perform receptionist, recordkeeping, and miscellaneous clerical duties within the medical treatment facility.
- Receive patients and visitors as the initial point of contact, in person or by telephone.
- Maintain and monitor patient appointment or admission schedules for the assigned area.
- Maintain patient records according to regulations, ensuring each entry contains proper patient and health care provider identification.
- Resolve complaints of a local administrative nature and refer other complaints to appropriate authorities.
Benefits
- Federal employee benefits package available to employees and their families; eligibility depends on position type and other factors.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
