Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA • Cherry Point, NC

8h • Onsite

About The Position

The Medical Support Assistant (Office Automation) position is located at Cherry Point Medical Treatment Facility, within the Directorate of Medicine-Family Medicine. The role supports ambulatory care by scheduling appointments, interviewing patients to determine appointment needs, and providing customer service. This is a Direct Hire Authority solicitation to recruit and appoint qualified candidates to the competitive service.

The position performs receptionist, recordkeeping, and other clerical duties; uses automated systems to enter, manipulate, and retrieve information; receives patients and visitors in person and by telephone; maintains electronic and paper patient records in accordance with regulations; and responds to emergency calls by notifying emergency medical personnel. The incumbent must obtain and maintain BLS certification and eligibility for a Secret security clearance or access.

Requirements

• One year of specialized experience scheduling patient and/or coordinating provider appointments, using office automation software to enter or retrieve data, and performing receptionist duties; alternatively, four years of education above high school in an accredited business, secretarial, or technical school, junior college, college, or university; or an eligible combination of education and experience totaling at least 100% of the requirements.
• Ability to type 40 words per minute based on a five-minute sample with three or fewer errors.
• Ability to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross or American Heart Association; advanced certification does not replace BLS.
• Ability to obtain and maintain eligibility for a Secret security clearance or access for the duration of employment.
• Consent to seasonal influenza vaccination or provide a recognized exemption; immunization screening is required, and Hepatitis B immunization is required for positions with direct patient contact. Other immunization proof may be required depending on the position.
• May be subject to a suitability or fitness determination based on a completed background investigation; a background investigation and credit check are required.
• U.S. citizenship is required, and proof of citizenship must be provided.
• Foreign education used to meet qualification requirements must be evaluated as equivalent to accredited U.S. education or receive full credit at an accredited U.S. college or university.

Responsibilities

• Schedule patient appointments and coordinate provider appointments.
• Interview patients to obtain the reason for their appointments.
• Provide customer service in an ambulatory care setting.
• Perform receptionist, recordkeeping, and miscellaneous clerical duties.
• Enter, manipulate, and retrieve information and data using automated systems.
• Receive patients and visitors as the initial point of contact, in person or by telephone.
• Maintain electronic and paper patient records according to regulations, ensuring each entry includes proper patient and health care provider identification.
• Respond to emergency calls and notify emergency medical personnel.

Benefits

• Federal employee benefits package for employees and their families; specific eligibility depends on position type.
• Recruitment or relocation incentives may be authorized for highly qualified candidates.
• Advanced leave and advance in-hire may be authorized for highly qualified candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED